Location: Timberlake, NC (Onsite)
Department: Operations |
Type: Full-Time, Exempt
Reports to: VP of Global Operations and Administration
About the RoleVoltage is looking for a Director of Order Management to lead the team that turns approved customer requirements into accurate SAP sales orders, documented project allocations, and coordinated production and delivery schedules. You will own the order management process within Operations and work closely with Sales, Project Management, Engineering, Production Planning, Procurement, Finance, and Logistics. Your goal is dependable customer commitments built on accurate data, disciplined controls, and capacity-informed planning.
What You'll Do- Lead, coach, and develop Order Processing Specialists, the Project Allocation Planner, and assigned staff.
- Own order management procedures, approval checkpoints, and escalation paths across manufacturing locations and business entities.
- Make sure orders meet intake requirements, and oversee accurate, timely SAP sales order creation and maintenance.
- Manage order holds and releases, and keep customer POs, designs, quotations, and SAP records aligned.
- Oversee allocation of inventory and planned production to projects, working with Production Planning and Procurement to close supply gaps.
- Maintain a clear view of backlog, holds, and fulfillment readiness, and lead routine backlog reviews.
- Give Project Management validated order status so customer updates reflect current plans.
- Control changes to quantities, scope, pricing, dates, and allocations, and keep a full audit trail of approvals.
- Work with Finance on credit holds, billing milestones, and order-to-invoice discrepancies.
- Build dashboards and partner with IT to improve SAP workflows, master data, and reporting.
What You'll Bring- Bachelor's degree in business, operations, supply chain, engineering, or a related field, or equivalent experience.
- Typically 8+ years in order management, customer operations, supply chain, or manufacturing planning, including at least 5 years leading teams or a related function.
- Experience managing complex manufacturing orders, inventory allocations, and backlog across commercial and operational teams.
- ERP proficiency, preferably SAP, covering sales orders, master data, inventory, fulfillment, and billing.
- Ability to improve processes, develop teams, analyze data, and resolve competing priorities accurately.
Work EnvironmentThis is an onsite role in Timberlake, NC. Work is primarily in an office environment with extended computer use, in a fast-growing, dynamic setting. Travel to customer sites and events of up to 25% is currently listed in the job description, so please confirm it before posting.
