7+ years in multi-site healthcare operations, preferably in ambulatory, urgent care, or outpatient settings
Strong command of compliance and risk mitigation
Proven leadership experience managing teams across regions or states
Operational mindset with proficiency in data analysis and dashboard utilization
Experience in developing and implementing standardized workflows
Responsibilities
Drive continuous operational improvement across business and clinical operations
Define and track key performance indicators (KPIs) for patient experience and team productivity
Implement performance dashboards and standard operating procedures (SOPs)
Collaborate with HR, Compliance, Training, and Regional Clinical Leads to align operations
Manage staff performance and retention strategies to ensure operational consistency
Proactively identify and address risks or inefficiencies across markets
Perform additional duties as assigned
Benefits
Health insurance (medical, dental, vision)
Retirement Plan
Paid time off (PTO) including vacation and sick leave
Full Job Description
Position Summary
The Director of Operations, under the guidance of the SVP of Operations, will be responsible for continuous operational improvement across business and clinical operations.
Position Details
Location: Corporate Office in Northbrook, IL
Schedule: Full-time, including weekends when needed
Compensation: $115,000 -$145,000 based on experience and qualifications.
Responsibilities
Under the guidance of the SVP of Operations, you will on continuous operational improvement across business and clinical operations.
Define and track KPIs performance, patient experience, and business team productivity
Implement performance dashboards, SOPs, and standardized workflows
Collaborating with HR, Compliance, Training, and Regional Clinical Leads to ensure aligned operations
Drive staff performance management, retention strategies, and operational consistency
Proactively identify and address risks or inefficiencies across markets
Additional duties as assigned
Requirements
7+ years in multi-site healthcare operations (ambulatory, urgent care, or outpatient preferred)
Strong command of compliance, risk mitigation, and field team leadership
Experience leading managers across regions or states
Operational mindset with comfort in data, dashboards, and scaling processes
