Director of Operations

Job Title:

Director of Operations

Department:

Operations

Reports To:

Chief Risk Officer

FLSA Status:

Exempt

Manager Role:

Yes

SUMMARY

As a Director of Operations for The Bank of Elk River, you will serve as a key leader within the organization devising annual strategies, implementing operational efficiencies, driving digital-first methodologies, and advancing internal and external user experiences. You will have the opportunity to coach and develop employees while fostering a culture of collaboration and communication. As an experienced and detail-oriented manager, you will lead team members across lending and back-office operation areas.

To be successful in this role, you will need to have a deep understanding of bank operations, products, systems and lines of business including working knowledge of core banking platforms, deposit and loan origination platforms, teller processing platforms, check processing platforms and digital banking solutions. Additionally, the right candidate will be familiar with federal and state regulations as well as internal controls and standard banking policies.

SUPERVISORY RESPONSIBILITIES

Provides leadership and management to the Deposit Operations Manager, Loan Operations Manager, and Data Analyst. Responsible for the overall direction, coordination and evaluation of the departments, which includes planning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. Takes responsibility for subordinates' activities. Develops subordinates' skills and encourages growth. Continually works to improve management skills and make themselves available to staff.

KEY RESPONSIBILITIES

• Providesleadershipandoversightofthebank'soperationsdepartments,includingDepositOperations,LoanOperations,andDataAnalytics,ensuringefficientworkflows,qualityservice,employeedevelopment,andalignmentwithbankobjectives.
• Reviews, analyzes, and enhances operational procedures and controls to improve efficiency, accuracy, consistency, and effectiveness while ensuring compliance with applicable laws, regulations, internal policies, audit expectations, and risk management standards.
• ServesastheoperationalbusinessownerfortheSilverLakeCoreBankingPlatform,includingparametercoordination,systemenhancements,end-usercommunication,training,reporting,andyear-endprocessing.
• Overseetheadministration, maintenanceandoperationalsupportof variousauxiliarybankingplatforms,includingteller platforms,depositand loan origination platforms,digitalbankingsolutions, eSign systems, document platforms, and ensuringsystemssupportdepartmentalandbank-widegoals.
• ProvidesoversightoftheDataAnalystfunctiontoensureaccurateandtimelyCognosreportdevelopmentthatmeetsthebank'sreportingandbusinessintelligenceneeds;overseesadministrationoftheSynergycoldreportstoragesystemtoensuresecureretention,retrieval,andmanagementofarchivedreportsanddocuments.
• Serves as a primary liaison with vendors, including Jack Henry, to evaluate solution effectiveness, coordinate enhancements, resolve issues, and ensure products and services continue to meet the Bank's operational and strategic objectives.
• Leadsandcoordinatesoperations-relatedprojects,systemenhancements,conversions,andprocessimprovementinitiativestosupportorganizationalprioritiesandsuccessfulimplementation.
• Develops,monitors,andreportskeyoperationalperformancemetricstoevaluateefficiency,accuracy,servicequality,riskexposure,andprogresstowarddepartmentalgoals.

EDUCATION/EXPERIENCE

• Bachelor's degree (BA) from a 4-year college or university preferred and/or 10 years related experience and/or training or equivalent combination of education and experience.
• Knowledge of banking products and regulations preferred, including ACH/NACHA, Wire Transfers, check/UCC, Treasury Management, eSign, and Debit Card management.
• Jack Henry systems experience including SilverLake core and online banking systems preferred.
• Strong project management skills, including planning, prioritization, and resource management.
• Exceptional communication and leadership skills with the ability to inspire teams, drive performance, and achieve organizational goals. Possesses a high degree of initiative, intellectual curiosity, creativity, and comprehensive knowledge of banking operations.
• Regular, reliable attendance is required.

QUALIFICATIONS

To perform this job successfully, the individual must demonstrate excellence across all key responsibilities. The requirements listed are representative of the knowledge, skills and abilities required.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit and use a computer for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

COMPENSATION

Starting Salary Range: $110,200-$153,000 per year

FULL TIME BENEFITS

• High-Deductible Health Plan on the 1st of the month following hire date
• Health Savings Account on the 1st of the month following hire
• Flexible Spending Accounts on the 1st of the month following hire
• Dental Insurance on the 1st of the month following hire date
• Vision Insurance on the 1st of the month following hire
• Company paid life insurance on your date of hire
• Supplemental life and AD&D insurance available on your date of hire
• Short-term disability insurance paid for by TBER
• Long-term disability insurance paid for by TBER
• Employee Assistance Program
• Well-Being program
• Long-term care insurance
• Pet Insurance
• Employee Stock Ownership Plan (ESOP) after 6 months of service
• 401(k) Safe Harbor match up to 4% on the 1st of the month after 6 months of service
• Account fees waived and discounts on loans at The Bank of Elk River
• Discounts through Wellmark Blue365, LifeMart, Carhartt, and Microsoft Office
• Gym Membership/Fitness quarterly reimbursement up to $25 each month
• Company picnic, Christmas party, and employee appreciation events
• Casual dress days