Where You Will Work:AIR values relationships and the benefits from working side by side with teammates, therefore this position will be
in-office 5 days a week to support the team.
Job DescriptionThe Director of Operations Support is responsible for leading a core function within operations support, driving execution, operational excellence, and continuous improvement across a large, multi-family portfolio. This role is accountable for building and leading high-performing teams, making operational decisions that support strategic goals, and ensuring the successful implementation of key initiatives.
The Director partners closely with senior leadership and cross-functional teams to align priorities, drive collaboration, and deliver measurable business outcomes. This role plays a critical part in identifying and advancing opportunities that enhance organizational performance, efficiency, and scalability.
Team Leadership & Development- Build, lead, and develop high-performing teams through Managers and Leads
- Establish clear expectations, accountability, and performance standards
- Foster a culture of collaboration, ownership, and continuous improvement
- Coach and develop leaders to strengthen team capability and execution
- Support organizational planning, succession development, and team growth
Operational Decision-Making & Execution- Make operational decisions that impact team performance, program execution, and cross-functional outcomes
- Translate strategic goals into clear priorities, plans, and deliverables
- Ensure initiatives are implemented effectively and deliver intended results
- Balance competing priorities and adjust plans to meet evolving business needs
- Drive accountability for execution and outcomes across teams
Program & Initiative Leadership- Oversee implementation of key operational initiatives and programs across the portfolio
- Ensure initiatives are delivered on time, with high quality, and aligned to business objectives
- Lead mid- to large-scale projects, ensuring successful execution and adoption
- Maintain visibility into progress, risks, and dependencies across workstreams
Cross-Functional Leadership & Collaboration- Lead cross-functional efforts to drive alignment and execution of key initiatives
- Collaborate closely with senior leadership to align priorities and achieve strategic goals
- Foster a culture of collaboration and teamwork across functions
- Influence decision-making and ensure coordination across stakeholders
- Serve as a key escalation point for complex, cross-functional challenges
Operational Excellence & Strategic Improvement- Ensure consistent, efficient execution of operational processes, tools, and workflows
- Identify and seize opportunities to enhance organizational performance, efficiency, and scalability
- Drive initiatives that improve workflows, systems, and operating models
- Establish and reinforce best practices across teams and functions
- Lead change management efforts tied to new processes, tools, and programs
Resource & Priority Alignment- Align team resources, workloads, and priorities to support business objectives
- Partner with senior leadership on budget planning and resource allocation
- Ensure effective utilization of resources across teams and initiatives
- Adjust resource allocation to meet shifting priorities and operational demands
Performance Management & Business Insights- Oversee performance metrics, reporting, and outcomes across teams and programs
- Use data and insights to inform decisions, identify opportunities, and improve results
- Monitor trends, risks, and performance gaps, taking proactive action as needed
- Provide regular updates, insights, and recommendations to senior leadership
Qualifications- 8-10+ years of experience in operations, real estate, consulting, or a related field
- Proven experience leading Managers and overseeing multiple teams or functions
- Demonstrated ability to make sound operational decisions aligned with strategic objectives
- Experience managing resources, budgets, and cross-functional priorities
- Strong leadership, communication, and stakeholder management skills
- Proven track record of building high-performing teams and driving operational improvements
- Strong analytical and problem-solving capabilities
- Bachelor's degree required
Additional InformationAIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:
- Expected base salary of $165,000- $175,000. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
- Base salary plus annual bonus.
- 25% Rent Discount available
- Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
- Short and long-term disability paid by the company.
- 401(K) plus company contributions.
- Paid Vacation, 11 Paid Holidays, and Paid Sick Time.
- Tuition Assistance Program.
- Commuter Benefits and Pet-Insurance.
- Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
- Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
- Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
- 15 hours of paid time annually to give-back to your community.
- Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.
What You Need to KnowApplication Deadline
: The initial deadline for applications is 10/16/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.
Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel
drug screening that excludes marijuana testing, employment verification & criminal background check. 
