Responsive recruiter

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• Vision insurance
• Wellness resources
• Bonus based on performance
• Competitive salary
• Dental insurance

You May Be a Great Fit as a Director of Operations at John Leung - State Farm Agent if:

• You're the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You're detail-oriented, especially when handling sensitive information or important matters.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You're motivated by goals and growth, and you know how to turn needs-based conversations into confident customer decisions that truly help customers.

Location Address: Johns creek, GA 30022

A Director of Operations leads business operations, coordinates team performance, and enhances overall efficiency. The role requires strong leadership and a proactive approach to office management.

Key Responsibilities

• Lead daily operations and guide team workflow.
• Oversee administrative and compliance procedures.
• Track progress toward established business objectives.
• Collaborate with the agent to implement strategic initiatives.
• Promote a positive and customer-focused environment.

Qualifications

• Leadership experience in business or office management.
• Excellent communication and problem-solving skills.
• Strong attention to detail and follow-through.
• Ability to obtain state insurance licenses.

As Director of Operations for John Leung - State Farm Agent, you run the day-to-day of a fast-moving State Farm agency and help the owner scale results. You lead the team, tighten processes, keep the agency compliant, and make sure every client gets fast, accurate help. You'll own production rhythm, service standards, and the systems that drive retention and growth.

Responsibilities

People and Leadership

• Recruit, hire, and onboard team members in sales and service roles
• Set clear goals, run 1:1s, coach to metrics, and manage schedules
• Build a positive, accountable culture focused on client outcomes

Sales Enablement and Growth

• Run the weekly production cadence and pipeline reviews
• Improve quote quality, follow-up, and close rates across P&C, Life, and Health
• Partner with the owner on campaigns, referrals, reviews, and local events

Client Experience and Retention

• Set service SLAs for calls, emails, and chats
• Oversee renewals, coverage reviews, cross-sell, and claims triage
• Track NPS or review scores and resolve escalations

Operations and Process

• Document and improve SOPs for quoting, underwriting submissions, endorsements, billing, and renewals
• Manage task queues, quality checks, and workload balancing
• Keep data clean across CRM, phones, and e-sign tools

Compensation: $100,000.00 - $120,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

John Leung - State Farm Agent

Do you want a career and not just a job?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then John Leung - State Farm Agent may be the right fit for you!
About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, and Business Insurance.
• I have been a State Farm agent since 2009.
• We have 27 years of combined insurance experience in our office.
• Additional languages spoken: Spanish, Cantonese, Korean, Mandarin, and Tagalog

Apply now and let us put you on the path to success

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