Bachelor's degree in Business, Operations Management, or related field, or equivalent experience.
Significant supervisory experience in a professional services firm.
Hands-on experience with CRM systems and workflow automation.
Proven ability to document processes and build capacity plans.
Experience using data for personnel and workflow decisions.
Responsibilities
Lead operations across five departments: Events, Estate Planning, Medicaid, Estate Administration, and Red Wagon Club.
Ensure timely and high-quality completion of client matters.
Collaborate with attorneys and department heads to enhance systems and workflows.
Support the firm's growth through effective operational management.
Report to the Integrator and participate in Leadership Team discussions.
Benefits
Opportunity to shape operational strategies in a growing firm.
Collaborative work environment with attorneys and department heads.
Focus on operational excellence rather than legal work.
Engagement in leadership discussions and decision-making processes.
Full Job Description
Description
The Role:
We are hiring a Director of Operations to lead the production side of our firm. You will be accountable for the operations of five departments: Events, Estate Planning, Medicaid, Estate Administration, and Red Wagon Club. Your job is to make sure every client matter moves from engagement to completion on time, at a high standard of quality, with an experience that leads to a long-term relationship with the firm and the Red Wagon Club.
You will report to the Integrator, sit on the Leadership Team, and work closely with our attorneys and department heads to build the systems, workflows, and capacity that support the firm's growth. This role manages operations, not legal work. Legal decisions and technical legal quality are owned by our attorneys and our Legal Director.
Responsibilities
$46
Qualifications
What You Bring: • Bachelor's degree in Business, Operations Management, or a related field, or equivalent work experience. • The Director of Operations will have significant supervisory experience and experience working in a professional services firm. • Hands-on experience with CRM systems, including building workflow automations. • A track record of documenting processes, building capacity plans, and using data to make personnel and workflow decisions.
