About the Role:

We are seeking a Director of Cloud Operations & Reliability to lead enterprise-wide AI operational excellence for large-scale cloud-native platforms. This leader will be responsible for driving availability, reliability, incident management, observability, automation, technical resiliency and operational maturity while leading high-performing operations and reliability teams. The role partners closely with Engineering, Product, Infrastructure, and Client Engagement teams to ensure resilient, customer-focused service delivery.

Responsibilities:

· Lead 24x7 Global cloud operations for mission-critical applications and platforms, ensuring high availability, reliability, and performance.

· Execute on operational reliability strategies aligned with service level objectives (SLOs) and customer outcomes.

· Serve as a hands-on leader during major incidents, driving incident response, stakeholder communications, root cause analysis, and corrective actions.

· Drive operational excellence initiatives through AI-driven operations, self-healing capabilities, and continuous improvement programs.

· Establish enterprise observability standards and playbooks, practices across applications, and infrastructure for Operations surveillance

· Develop and track key operational metrics, including availability, MTTR, incident recurrence, change success rate, and customer impact reduction.

· Build strong cross-functional partnerships across Engineering, Product, Client Engagement, Security, and Infrastructure teams.

· Lead, mentor, and develop high-performing operations leaders and technical teams while fostering a culture of accountability and continuous improvement.

Requirements:

· 9+ years of technology operations experience, including 5+ years managing managers and senior technical professionals.

· Bachelor’s degree in computer science, Engineering, or related field; advanced degree preferred.

· Deep expertise with public cloud platforms such as Azure, AWS, or Google Cloud.

· Proven experience supporting large-scale, highly available, mission-critical platforms.

· Strong background in Service Reliability Engineering (SRE), platform operations, incident management, and cloud infrastructure.

· Hands-on experience with observability and monitoring tools such as Grafana and ServiceNow.

· Strong understanding of AIDLC/DevSecOps practices, automation, and AI-driven operational solutions.

· Demonstrated ability to lead major incidents, operational governance, risk management, and executive communications.

· Excellent leadership, stakeholder management, strategic planning, and communication skills.

· Strong experience with process improvement, operational governance, budget management, and organizational change initiatives.

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

· Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

· Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

· Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

· Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

· Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

· Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

· In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location.