5-7 years of experience in operations or organizational management, including supervisory roles.
Proven track record in managing budgets, vendors, and contracts effectively.
Experience in process improvement and operational system implementation across teams.
Strong communication, analytical, and problem-solving skills.
Ability to handle confidential information with discretion.
Preferred experience in nonprofit or legal services organizations.
Familiarity with HR, facilities, IT coordination, and risk management.
Responsibilities
Lead daily operations and develop systems to enhance service delivery.
Oversee office administration, facilities, and workplace safety.
Manage vendor relationships and procurement processes for cost-effectiveness.
Collaborate with finance on budgeting and financial reporting.
Coordinate technology operations and cybersecurity practices.
Support HR operations including onboarding and employee policies.
Supervise and develop operations personnel, providing coaching and performance management.
Benefits
Comprehensive health, dental, vision, disability, and life insurance with significant employer contributions.
Flexible Spending Account for medical and childcare expenses.
18-20 paid holidays, including a winter office shutdown.
21 paid sick/wellness days annually to promote wellbeing.
15 paid vacation days, increasing with tenure.
Birthday paid time off during the birthday month.
403b retirement plan with employer matching after 6 months.
Monthly stipends for Wi-Fi and cell phone costs.
Bilingual pay premium opportunities for language proficiency.
Growth and advancement opportunities within the organization.
Full Job Description
About the role
The Director of Operations is a senior leadership position responsible for the effective, efficient, and equitable operation of Public Law Center. Reporting to the CEO/Executive Director, the Director oversees core administrative systems, risk management including liability insurance, facilities, technology, vendor relationships, and organizational processes, and collaborates across departments to support PLC's legal services and mission. Specific direct reports will be determined based on organizational structure.
What you'll do
The Director will be charged with:
Leading day-to-day organizational operations and developing systems, policies, and procedures that support effective service delivery and organizational growth.
Overseeing office administration, reception, facilities, equipment, space planning, workplace safety, and business continuity planning.
Managing vendor relationships, contracts, purchasing, and procurement processes, with attention to cost effectiveness and accountability.
Partnering with finance leadership on annual budgeting, expense monitoring, operational forecasts, internal controls, and financial reporting processes.
Overseeing organizational technology operations in coordination with internal staff and external IT providers, including cybersecurity practices, access management, and technology planning.
Collaborating with leadership on human resources operations, including onboarding and offboarding processes, employee policies, benefits administration coordination, and staff support.
Supervising and developing assigned operations and administrative personnel, including setting priorities, providing coaching, and conducting performance management.
Improving cross-departmental workflows, records management, document retention, data practices, and administrative tools to strengthen consistency and service quality.
Supporting compliance and risk management with applicable employment, workplace, contractual, insurance, and grant-related operational requirements in coordination with appropriate internal and external experts.
Coordinating operational planning for organizational events, meetings, audits, and strategic initiatives.
Identifying operational risks, developing practical solutions, and providing regular updates and recommendations to the CEO/Executive Director.
Support development and implementation of the strategic plan.
Qualifications
At least five years of progressively responsible experience in operations, administration, or organizational management, including supervisory experience, required.
Demonstrated ability to manage budgets, vendors, contracts, projects, and competing organizational priorities required.
Experience improving processes and implementing operational systems across teams required.
Strong written, verbal, interpersonal, analytical, and problem-solving skills required.
Ability to handle confidential information with discretion and exercise sound judgment required.
Experience in a nonprofit, legal services, or mission-driven organization preferred.
Familiarity with HR administration, facilities, IT coordination, compliance, and organizational risk management preferred.
Must be able to work from the office four to five days a week. Some hybrid work permitted if able to work from home in a distraction-free and confidential environment. Must have ability to work at the organization's offices in Santa Ana, CA, and travel to work sites located throughout Orange County, CA.
Ability to work a flexible schedule, including occasional evenings and weekends, required.
Bilingual English/Spanish or English/Vietnamese preferred.
Salary & Benefits
Compensation dependent on experience; salary range $115,000 to $150,000.
Competitive benefits provided, and for this position include:
Health, Dental, Vision, Disability, and Life Insurance (100% of employee premium costs for most plans paid by PLC, and 50% of dependent health insurance premium costs paid by PLC)
Flexible Spending Account Program to help pay for medical expenses and childcare costs
18-20 paid holidays including the office shutdown between December 24 and early January
21 paid sick/wellness days per year to promote mental wellness and general wellbeing
15 paid vacation days per year (with more added for each year at PLC)
Birthday paid time off (2 hours of paid time off during birthday month)
403b retirement plan (after 6 months of employment PLC provides a matching contribution equaling 100% of salary deferral up to a maximum of 3-4%, depending on length of employment)
Monthly stipend to offset Wi-Fi and cell phone costs
Monthly Bilingual Pay Premium upon scoring a sufficiently high level of an oral and/or written test ($50 for oral premium and $50 for written premium)
