5+ years leading teams in operations, property management, or a high-volume environment
Experience building KPIs, dashboards, and accountability processes
Track record in overseeing maintenance and vendor coordination
Capability to make tough performance management decisions
Familiarity with operating systems like EOS is a plus
Bilingual (English/Spanish) is advantageous
Responsibilities
Oversee daily operations of the Property Management division
Lead and manage a diverse team including property managers and maintenance techs
Develop and implement KPIs across departments
Establish clear structures and workflows for accountability
Conduct hiring, training, and performance management as needed
Facilitate weekly operations meetings for team alignment
Coordinate maintenance processes and vendor management
Monitor work order timelines and ensure quality completion
Review financial reports and support budgeting for clients
Identify and address inefficiencies in systems
Benefits
Competitive Salary with performance-based bonuses
Opportunity to make a real impact on business decisions
Potential for growth in a dynamic real estate market
Culture that prioritizes care and quality over corporate norms
Strong community connection in Northwest Indiana
Full Job Description
Requirements
What you will own
You will oversee the day-to-day execution of the Property Management division and lead a team that includes property management, leasing, maintenance coordination/techs, and VAs.
Key outcomes you will drive:
Lead and manage the Property Manager, Maintenance Coordinator, maintenance techs, Leasing, and Virtual Assistants
Build and enforce KPIs across departments
Create structure, accountability, and workflow clarity
Hire, train, re-train and terminate team members when necessary
Issue performance plans and enforce company standards
Run weekly operations meetings
Oversee maintenance flow and vendor coordination
Monitor work order timelines and completion quality
Review financial reports and support budgeting for key clients over time
Identify inefficiencies and implement improved systems
Serve as the bridge between staff and ownership
Maintain limited engagement and oversight across affiliated service divisions (including maintenance, lawn care, and related operational arms) to ensure alignment and smooth integration with the Property Management division
The kind of leader who wins here
You are calm under pressure, direct, and consistent. You do not need to be told what to do. You build order inside ambiguity and hold the standard without micromanaging.
You are a strong fit if you have
5+ years leading teams in operations, property management, or a high-volume environment
Proven experience building KPIs, dashboards/scorecards, and accountability rhythms (weekly meetings, quarterly planning, etc.)
Experience overseeing maintenance and vendor coordination
The ability to make hard decisions (performance management, enforcing standards)
Experience with EOS or a comparable operating system is a plus, but not required (we care most that you can clearly explain the operating system you have run and how you drive accountability)
Bilingual (English/Spanish) is a strong advantage, not required
Requirements
Reliable transportation for local site visits in Northwest Indiana
Ability to pass background check and drug screening
Occasionally lift up to 50 lbs
Benefits
What We Offer
Competitive Salary - $95,000 base + Performance Based Bonus tied to measurable operational outcomes ($100,000-$120,000K On Target Earnings)
Real Impact - An entrepreneurial seat where your decisions move the business
Growth Opportunity - An industry with real upside; exposure to real estate investing
Strong Culture - Not corporate. Not slow. A team that cares about doing it right
Northwest Indiana Roots - A community-connected company growing in a real market
