Director of Operations

DIRECTOR OF OPERATIONS

Purpose:

The Director of Operations provides strategic leadership and operational oversight across core operational functions to ensure operational excellence, and scalability.

This role is responsible for developing and executing operational strategies that align with company objectives while driving efficiency, consistency, and accountability across teams. The Director of Operations will lead and mentor the departments of Operations, Maintenance, and Inventory.

This role ensures that people, processes, and systems are aligned to support growth, optimize performance, and deliver consistent results. A key priority of this role is building a strong operational leadership bench, fostering a culture of continuous improvement, and ensuring that operational execution supports both employee satisfaction and financial performance.

General Description of duties: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization.

Team Leadership

• Provide strategic leadership and direction to Operations leadership, including Managers, Supervisors, Specialists, and Associates
• Directly supervise teams:
  • Operations
  • Maintenance
  • Inventory
• Build a high-performing, accountable leadership team through coaching, development, and succession planning.
• Establish clear expectations, performance standards, and KPIs aligned with company goals.
• Foster a collaborative, solutions-oriented culture focused on continuous improvement and operational excellence.
• Serve as a key member of the company's leadership team, contributing to enterprise-wide planning and decision-making.

Operational Strategy & Oversight

• Develop and execute short- and long-term operational strategies to support company growth and profitability.
• Ensure alignment between operational execution and strategic business objectives.
• Drive consistency in processes, standards, and performance across all operational functions.
• Partner with executive leadership to identify risks, opportunities, and capacity needs.
• Ensure operational readiness to support sales growth, promotions, and peak volume periods.

Operations, Distribution & Maintenance

• Oversee operational execution across distribution, warehouse, delivery support, and maintenance functions.
• Ensure facilities, equipment, and infrastructure are maintained to support safe, efficient operations.
• Drive improvements in productivity, cost control, safety, and on-time performance.
• Partner with Operations leadership to implement Lean, continuous improvement, and best-practice methodologies.
• Ensure compliance with company policies, safety standards, and applicable state and federal regulations.

Inventory Management

• Provide oversight of inventory strategy, accuracy, and integrity across the organization.
• Partner with Operations, Merchandising, and Finance to strengthen inventory planning and governance processes, ensuring physical inventory aligns with system records at all times.
• Monitor and address root causes of inventory discrepancies, damages, and shrink.
• Build a culture of inventory ownership in each facility.
• Support system enhancements and process improvements related to inventory management.

Cross-Functional Collaboration

• Partner with Sales, Marketing, Merchandising, Finance, IT, and HR to ensure operational alignment.
• Collaborate with leadership to identify upstream opportunities to improve efficiency and reduce operational issues.
• Support enterprise initiatives, system implementations, and process redesign efforts.
• Serve as an operational thought partner across the organization.

Continuous Improvement & Reporting

• Analyze operational performance data to identify trends, risks, and improvement opportunities.
• Establish and maintain standard operating procedures (SOPs) across all operational areas.
• Ensure accuracy, consistency, and integrity of operational reporting and dashboards.
• Drive data-informed decision-making and accountability at all levels.
  • Assign weekly KPIs to each team while setting clarity of quality and productivity levels.
• Lead or sponsor special projects and strategic initiatives as assigned.

Qualifications:

• Proven ability to lead complex, multi-functional operations
• Strong analytical, problem-solving, and decision-making skills
• Demonstrated success driving operational efficiency, customer satisfaction, and team development
• Exceptional communication and leadership skills with the ability to influence at all levels of the organization

Requirements:

• Bachelor's Degree in Business, Operations Management, or related field preferred; or equivalent combination of experience and education.
• 7+ years of progressive operational leadership experience in retail, distribution, logistics, or service environments
• 7+ years of experience leading managers
• Experience overseeing service metrics, operational KPIs, and cross-functional initiatives
• Proficiency with Microsoft Office Suite, inventory and merchandising systems, ERP platforms, and other business management software.

Work Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

the employee is regularly required to stand, sit, walk, talk, hear, bend, twist, crouch, stoop, kneel, and lift 50 pounds.

The employee will use hands and fingers to handle and/or feel objects, tools or controls. He or she will reach with hands and arms.

Specific visual abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus. Employees are regularly required to lift, push, pull and/or move up to 50 pounds.

This job description is not a comprehensive listing of activities, duties, or responsibilities that are required of the employees.

The Company reserves the right to update or modify job descriptions at any time without notice.