JOB SUMMARY: The Director of Operations is responsible for driving operational and financial performance for the Medical Group at Ephraim McDowell Health. The incumbent provides collaborative leadership in the ongoing development and direction for assigned practices including integrity of operational processes, patient access, operations budgets, human resources, regulatory compliance and standardization of operational activities. They will ensure the clinics are staffing to benchmarks and driving quality, financial, and operational benchmarks to regional and national benchmarks. The Director of Operations will partner with the Practice Managers to ensure efficient day-to-day operations and strong financial performance. The Director will work with the VP to align Clinical Operations to Strategic Goals and Ephraim McDowell Health Strategic Plan. Works with Senior Leaders to ensure relations with physicians and advanced practice providers remain strong and needs are met. Drives Internal Volume Growth through Process Improvement work with Practice Management and Strategy, Liaison and Operations Teams
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES: - Responsible for directing the overall practice/clinic operations that support EMH goals and objectives.
- Align medical group operations with system-wide clinical, financial, and population health strategies
- Collaboratively works with the VP and other system leaders, site leaders, and direct reports to set meaningful performance objectives and identify measures for evaluating goal achievement
- Ensure ambulatory services remain integrated within the broader continuum of care and support coordinated patient transitions
- Serves as key advisor to the VP in ongoing operations, Administrative oversight (HR related items, policies and SOPs, budget, and contracts), and strategy of EMH, to include but not limited to the development of business opportunities, financial oversight, execution of system initiatives, setting strategy and goals
- Responsible for the integration of practice operations for those practices which may be acquired by Ephraim McDowell Health. From an operational perspective, directs the planning and onboarding of new acquisitions and newly employed providers to ensure seamless transition for patients, physicians, and employees.
- Mitigate operational risk while maintaining ethical and legal standards across all locations
- Works with Practice Managers to develop individual practice goals; uniform policies/procedures; and assurance of budget compliance for clinic operating units.
- Coordinates with leadership, practice management, payer credentialing, medical staff services and other associates to ensure smooth and efficient onboarding processes for new Providers
- Responsible for the processes and oversight to ensure timely charge entry, collections at point of service, accuracy in patient registration, eligibility verification, and expeditious resolution to requests for information related to third party claims processing.
- Leads monthly meetings for Practice Managers, clinical leadership and Physician partners.
- Balances multiple projects at the same time and able to delegate when appropriate
- Responsible for developing and implementing budget and control activities, determines departmental needs and staffing patterns to deliver cost-effective quality service
WORKING CONDITIONS, HAZARDS AND PHYSICAL EFFORT: Works in a well lighted, ventilated and air conditioned area. Often exposed to unpleasant odors, sights, and sounds. Long periods of standing, walking, stooping, heavy lifting and bending are required. Risks exposure to disease, infection and physical strain, and assault. Risks exposure to blood, body fluids, tissue, radiation and anti-neoplastic agents. Must be able to lift 50 lbs. independently. May work all shifts, some weekends and overtime.
CONTACTS WITH OTHERS: Patients, family members and significant others, physicians and Associates, other healthcare providers, community resource personnel, administrative staff, and hospital support services.
Minimum 5 Years of Experience in Clinic Leadership Roles showing progressive growth
