Overview
The Director of Operations is responsible for providing strategic and operational leadership across multiple dental practices within an assigned region. This role partners closely with operating Dentist owners and practice leadership to drive strong financial and operational performance, develop teams, and position practices for continued growth. The Director of Operations will utilize strong business acumen, P&L management, strategic action planning, and performance analysis to identify opportunities, improve operations, and drive revenue and EBITDA growth.
Responsibilities
- Provide strategic and operational oversight for multiple dental practices within an assigned region.
- Partner with operating Dentist owners and practice leadership to develop and execute strategic action plans that support practice performance and growth.
- Analyze P&L statements, operational results, revenue, EBITDA, and key performance metrics to identify opportunities and implement corrective action.
- Develop and execute strategies to drive revenue growth, operational efficiency, and overall practice performance.
- Coach, mentor, and develop practice leaders while reinforcing accountability, performance expectations, and leadership development.
- Assess individual practice needs and develop actionable plans to address operational challenges and opportunities.
- Partner with practice leadership to support staffing, team development, retention, and overall practice effectiveness.
- Collaborate with corporate departments and executive leadership to implement initiatives and provide appropriate resources and support to practices.
- Monitor operating performance and proactively address trends, challenges, and opportunities across the assigned region.
- Support implementation of operational processes, systems, and best practices across multiple locations.
- Build strong relationships with Dentist owners, practice leaders, team members, and corporate partners.
- Effectively prioritize and manage responsibilities independently while collaborating across teams and departments.
- Travel regularly throughout the assigned region to provide hands-on operational support and leadership.
Qualifications
- 1–5 years of multi-practice management and leadership experience preferred.
- Demonstrated business acumen at a regional or multi-location level.
- Experience with P&L management, strategic action planning, and financial performance analysis.
- Experience driving revenue and EBITDA growth within a multi-location environment.
- Strong coaching, mentoring, and leadership-development skills.
- Ability to analyze performance metrics and translate findings into actionable operational strategies.
- Strong organizational, decision-making, and problem-solving skills.
- Excellent written and verbal communication skills with the ability to effectively communicate across all levels of an organization.
- Ability to work independently while collaborating effectively with practice and corporate leadership.
- Experience with Eaglesoft or similar dental practice-management software.
- Ability to travel approximately 50% of the time, depending on the needs of the assigned region.
Preferred Qualifications
- Previous leadership experience within dental, healthcare, or another multi-location service organization.
- Experience overseeing multiple practices or business locations within an assigned territory.
- Hands-on experience with Eaglesoft.
- Experience developing and executing strategic growth and performance-improvement plans.
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