7+ years in operations, project, or program management
10+ years of supervisory leadership experience
Proven track record in technology implementations and organizational change
Hands-on leadership style with strong emotional intelligence
Excellent analytical, organizational, and problem-solving skills
Strong communication and interpersonal abilities
Proficiency in project management and operational reporting tools
Responsibilities
Lead and develop project managers and business analysts
Oversee multiple firm-wide initiatives and ensure high-quality delivery
Manage the operational side of technology implementations
Drive change management through effective communication and training
Develop and maintain policies and implement process improvements
Establish business plans and monitor performance through reporting
Ensure compliance with standards and address operational risks
Oversee team hiring, training, and career development
Manage budgets and identify opportunities for efficiency
Partner with leadership on strategic initiatives to enhance experiences
Benefits
Comprehensive health and wellness programs
Professional development opportunities
Flexible work arrangements
Collaborative and inclusive company culture
Support for community involvement and volunteerism
Full Job Description
How You'll Contribute
Kaufman Rossin is seeking a Director of Operations to lead firm-wide initiatives, strengthen operational practices, and turn strategy into execution. Reporting to the Chief Operating Officer and partnering closely with the Chief Information Officer and firm leadership, you'll lead our project managers and business analysts while driving technology implementations, process improvements, and organizational change.
This is a hands-on leadership role for someone who enjoys understanding how the business works, staying close to the details, and improving the experience of our clients and colleagues.
Lead and develop project managers and business analysts, setting priorities, removing roadblocks, and ensuring consistent, high-quality delivery.
Oversee multiple firm-wide initiatives, balancing scope, timelines, resources, and business impact while staying actively involved in requirements, planning, testing, and rollout.
Lead the operational side of technology implementations, from selection and requirements through deployment, adoption, and ongoing optimization, in partnership with the CIO and IT team.
Drive change management through communication, training, and adoption planning, recognizing how people and culture influence success.
Develop and maintain policies, procedures, and best practices, and implement process improvements across departments.
Establish business plans, key performance indicators, and performance targets; monitor results through reporting, audits, and scorecards.
Ensure compliance with professional standards, regulatory requirements, and internal quality programs while identifying and addressing operational risks.
Oversee team hiring, staffing, training, performance discussions, and career development, fostering collaboration, accountability, and continuous improvement.
Manage budgets, forecasts, and the financial performance of operational initiatives, identifying opportunities to improve efficiency and profitability.
Partner with the COO and firm leadership on strategic and growth initiatives that enhance the client and colleague experience.
Requirements
How You'll Contribute
7+ years of related operations, project, or program management experience.
10+ years of supervisory leadership experience, ideally managing project managers, business analysts, or similar teams.
Demonstrated success leading technology implementations and organizational change, with a strong understanding of the process from requirements through adoption.
A hands-on leadership style, strong emotional intelligence, and the ability to manage multiple initiatives in a fast-paced environment.
Strong analytical, organizational, negotiation, and problem-solving skills, supported by sound judgment.
Excellent communication and interpersonal skills, with the ability to work effectively with partners, executives, and staff.
Proficiency with project management and operational reporting tools.
Availability for occasional travel to support leadership alignment, training, and firm-wide initiatives.
How You'll Stand Out
Experience in professional services, particularly accounting, finance, risk management, or consulting.
Bachelor's degree.
PMP, Prosci, Lean Six Sigma, or similar certifications.
Experience with Microsoft Office, Salesforce, Domo, Power BI, or generative AI tools.
Benefits
About Kaufman Rossin
Kaufman Rossin is an accounting and consulting firm that provides services to clients in various industries, including healthcare, real estate, financial services, and not-for-profit. The company was founded in 1962 and is headquartered in Miami, Florida. Kaufman Rossin offers a range of services, including audit and assurance, tax planning and compliance, risk management, and technology consulting. The company has additional offices in Fort Lauderdale, Boca Raton, and New York City.
