Summary:
About the Role - Director of Operations
The Director of Operationsworks directly with and in the absence of the General Manager to maintain and improve Hotel Operations. The ideal Director of Operations will accomplish this by monitoring the daily functions of Rooms and F&B departments, including providing support and guidance to each of the teams, ending in a positive guest experience. Duties may also include training, staff development, scheduling and promoting a positive culture for colleagues and guests alike. They will Serve as an active Leadership Committee member and contribute to broader hotel strategy, planning, and execution.
This highly visible leader will create memorable guest and member experiences, drive revenue and profitability, develop engaged teams, and build a culture. The position requires the leadership effort, attention to detail, and operational discipline necessary to provide an exceptional guest experience.
Wage Information:
The salary range for this position is $106,500 to $150,500. This is the pay range for this position that Hyatt Regency Newport Beach reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.
Qualifications:
Preferred Experience for Position:
• 5-10 years of progressive hotel, resort, club, or hospitality leadership experience.
• Demonstrated success leading multiple guest-facing operating departments and complex teams.
• Experience planning and executing hotel or resort programming, recreation, activities, special
events, or experiential offerings.
• Prior Food & Beverage management experience with responsibility for service execution, team
development, operational standards, and financial performance. Previous pool Food & Beverage
oversight is strongly preferred.
• Prior Front Office management experience with responsibility for guest experience, team
development, operational standards, and financial performance.
• A clear commitment to exceptional guest experiences.
• Ability to manage budgets, labor, revenue, profitability, retail performance, safety, and
compliance.
• Exceptional communication, organization, relationship-building, and problem-solving skills.
• A visible, hands-on leadership style and the ability to inspire the effort, care, and attention
to detail required to provide an exceptional guest experience.
