Bachelor's degree required; minimum four years in health or social services for elderly or individuals with disabilities.
Resident of Louisiana is mandatory.
Hands-on experience with payroll management and compliance.
Ability to manage multiple departments or workflows simultaneously.
Strong communication and conflict-resolution skills.
Experience in compliance-heavy environments; familiarity with Medicaid or VA services is advantageous.
Responsibilities
Own day-to-day operational decision-making across departments.
Supervise VA and Medicaid teams' daily workflow as the first point of contact.
Manage payroll processing, ensuring accuracy and compliance.
Be available for all aspects of agency operation or designate authority in absence.
Ensure compliance with all applicable regulations and policies.
Employ qualified individuals and oversee staff education and evaluations.
Act as liaison between staff, contract personnel, and governing body.
Benefits
Opportunity to shape a newly created role within the organization.
Be a key player in operational decision-making and team support.
Work in a dynamic environment focused on growth and stability.
Engage in meaningful work supporting vulnerable populations.
Develop and implement effective systems and processes.
Full Job Description
We're looking for a Director of Operations who thrives on structure, leads with steadiness, and gets things done. This is a newly created role where you will be the operational backbone of the organization: the person the team turns to for day-to-day decisions, and the person who keeps things running while leadership focuses on growth.
If you're organized, calm under pressure, and energized by building systems that work, this is your opportunity.
What You'll Do
Own day-to-day operational decision-making across departments, escalating only what genuinely requires leadership involvement
Supervise and support the VA and Medicaid teams' daily workflow as their first point of contact
Manage payroll processing and administration, ensuring accuracy, timeliness, and compliance with all applicable regulations
be available in person or by telecommunication at all times for all aspects of agency operation or designate in writing an individual to assume the authority and control of the agency if the administrator is temporarily unavailable
be responsible for compliance with all regulations, laws, policies and procedures applicable to home and community based service providers
Employ, either by contract or staff, qualified individuals and ensure adequate staff education and evaluations
Ensure the accuracy of public information and materials
Act as liaison between staff, contract personnel and the governing body
Implement an ongoing, accurate and effective budgeting and accounting system
Ensure that all staff receive proper orientation and training on policies and procedures, client care and services and documentation as required by law or as necessary to fulfill each staff person's responsibilities
Assure that services are delivered according to the client's individual service plan
Not serve as administrator for more than one licensed HCBS provider
Oversee credentialing, DSW training compliance, and COPC review processes
Partner with leadership on SOP completion and ensure procedures are followed consistently across departments
Monitor team capacity and workload distribution, flagging risk before it becomes a retention issue
Support performance management processes, including documentation and accountability follow-through
Serve as a stabilizing, visible leadership presence for the team
What You Bring
Have a bachelor's degree, plus a minimum of four years of verifiable experience working in the health or social service related business providing services to elderly and/or persons with development disabilities
Shall be a resident of the state of Louisiana
Hands-on payroll management experience, including familiarity with payroll systems and compliance requirements
Proven ability to manage multiple departments or workflows simultaneously without losing detail or follow-through
Strong communication and conflict-resolution skills
Comfort working in a compliance-heavy environment; Medicaid or VA services experience is a plus
