The Director of Operations will manage DXP Service Centers, overseeing operations and profitability with full P&L responsibility. Implement process improvements, track performance using KPIs, and manage budgets to enhance profitability. Support regional goals, develop growth strategies, provide staff direction, and handle recruitment and administrative tasks.
Location: This position may be based in Oklahoma City, OK; or Tulsa, OK.
Responsibilities of the Director of Operations include, but are not limited to:
• Liaise with superior to make decisions for operational activities and set strategic goals
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Supervise staff from different departments and provide constructive feedback
• Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements
• Manage procurement processes and coordinate material and resources allocation
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Ensure that the company runs with legality and conformity to established regulations
Qualifications of the Director of Operations include, but are not limited to:
• Proven experience as Director of Operations or equivalent position
• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Knowledge of industry's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (e.g.,
supply chain, finance, customer service etc.)
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with MS Office and various business software (e.g., ERP, CRM)
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Additional Information:
Physical Demand: Long periods of standing and sitting
Working Conditions: Office environment, shop and field
Training/Certifications: N/A
Shift Time/Overtime: 7 am - 4 pm - Overtime when needed
Travel: Occasional regional travel to branch facilities and customer locations
Education: BSc/BA in business administration or relevant field; Master of Science preferred
DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan.
Salary is commensurate with experience.
