DESCRIPTIONThe Drive-Thru Director is responsible for:
• The speed and accuracy of the Drive-Thru
• Coaching the behaviors of all Shift Leaders, Pacesetters and Team Members who work in the Drive-Thru. Those behaviors include:
- Proper bagging to ensure high-quality food
- Reinforcing the Core Four
- Create Eye Contact
- Share a Smile
- Speak with an Enthusiastic tone
- Stay Connected to Make It Personal
- Maintaining a clean and organized workplace
- Cash management best practices
• Implementation of innovations that will aid in improving Operational Excellence.
• Delivering weekly Drive-Thru performance reports to the leadership team
• Coaching, evaluating, and providing accountability for all Drive-Thru Team Members
• Aligning daily practices of the Drive-Thru with the Vision of the organization and with the annual Thematic Goal of the organization
REQUIREMENTS- Work a minimum of forty hours per week in the restaurant
- Focus on systematically and effectively communicating all Drive-Thru related goals and success factors to Team Members
- Combine critical thinking and practical leadership to create a culture of innovation
- Effectively coach and give direction
- Enthusiastically and passionately lead the Drive-Thru team
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that's all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.
