The Director of Operations is an experienced operation executive who generates significant impact through the strategic and tactical direction of receiving, warehousing, delivery & distribution and logistics for the Company. This position directs and develops department heads in supply chain and distribution. This position reports directly to the President and serves as a member of the executive team.
DUTIES AND RESPONSIBILITIES:- Develop and direct the management of the company's fulfillment/distribution centers that will ensure fast and accurate order processing, inventory control, proper and timely receipt/stocking of goods, cost-efficient shipping direct to customers and effective processing of returns
- Manage logistics and outbound transportation processes, negotiate parcel freight programs
- Implement improved processes and management methods to generate higher ROI through workflow optimization
- Lead with a business owner mindset - providing financial discipline and identifying the key levers to enhancing profitable performance
- Strategic planning and execution to enhance profitability, productivity and efficiency throughout the company's operations
- Interact regularly with executive team and individual department heads to ensure that company's operational priorities are aligned with total company direction
- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
- Continuous improvement of our processes that are evaluated through clear and relevant performance metrics; presents suggestions to President for consideration
- Leads collaborative interdepartmental process improvements to deliver absolute reliability to our customers
- Troubleshoot issues that impact supply chain
- Regularly look for ways to reduce costs and waste using a variety of analytical tools
- Identify and implement KPI metrics to measure and improve performance
- Serve as a Safety Champion for the organization and warehouse operations by actively participating in the Corporate Safety Committee, promoting a strong workplace safety culture, and collaborating across departments to advance safety initiatives, improve practices, and support a safe working environment for all employees.
- Identify competitive strategies and evaluate, adjust or redraft the organization's programs, accordingly, ensuring thorough communication of imperatives and action items to the team(s)
- Provides leadership for employee relations through effective communication, coaching, training and development of their management team and their direct reports
- Other duties as assigned
SKILLS AND EXPERIENCE REQUIRED:- Bachelor's degree required and 10+ years of related experience in operations or supply chain management; or equivalent combination of education and experience; MBA or Master's degree preferred
- Industrial distribution experience required
- Financial Management and Business Acumen
- Effective communication and presentation skills
- Exceptional leadership and Problem Solving/Analysis skills
- Excellent organizational, leadership, motivational, analytical problem solving and strategic thinking skills
- Strong proficiency with Microsoft based technology programs (Word, Outlook, Excel, PowerPoint)
- Experience with developing and monitoring operation strategies, data analysis and performance/operational metrics
- Successful development, leadership performance management and coaching experience of all operation departments
- Technical Capacity
- Collaborate cross functionally, with strong ability to build solid relationships in teams, with peers and management; leads cross functional teams and initiatives
- Experience in operations, manufacturing environments
- Strong sense of urgency and accountability
- Passionate, Adaptable, Customer Focused and Teamwork oriented
PHYSICAL/MENTAL REQUIREMENTS:- Requires prolonged sitting, standing, bending and walking
- Moderate to heavy use of hands in grasping, repetitive hand movement and finger coordination in keeping records and using a keyboard
- Speech and hearing to communicate effectively in group settings, one-on-one, and by telephone
- High level of concentration, confidentiality and organization
- Ability to multi-task
Employment Opportunity Includes: - Competitive benefits, including: medical, dental, vision, life, STD & LTD insurance options, FSA, 401(k) and Profit Sharing
- Target Compensation: $105k-$125k salary
