Director of Operations

Devita Hancock Hospitality

$100K — $110K *
Food & Beverages
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of experience in operations management within the restaurant or hospitality industry
  • Strong leadership skills with a commitment to diversity and inclusion
  • Proficient financial acumen, able to analyze and leverage financial data
  • Experience in multi-unit management and accountability for P&L
  • Demonstrated ability to develop and mentor team members effectively

Responsibilities

  • Oversee operations for 7+ units nationwide with up to 50% travel
  • Build and lead a diverse management team focused on individual career development
  • Use financial insights to identify opportunities for improvement
  • Actively engage with teams on-site to ensure exceptional guest experiences
  • Promote the company’s core values and drive brand recognition
  • Analyze sales trends, and manage expenses, payroll, and inventory
  • Collaborate with multiple departments for cohesive operational efficiency

Benefits

  • Health Insurance Program covering 77% of medical, dental, and vision plans
  • Company-sponsored 401k with matching after one year
  • Generous PTO policy starting at 12 days with accrual
  • Pre-Tax Commuter Benefits including a monthly MTA Metrocard
  • Employee discounts available at all locations and online market
  • Mental health support provided through free access to resources
  • Company-sponsored phone and laptop for job-related tasks
  • Casual dress code fostering a relaxed environment
  • Annual company trip to Maine
  • Clear advancement opportunities within a growing company
Full Job Description
About the job Director of Operations

Role : Director of Operations - NYC

Compensation & Benefits
  • Salary: $100-110K/year
  • Bonus potential up to 15-20% of base salary
  • Health Insurance Program, including medical, dental and vision (after 90 days), with Lukes Lobster paying for 77% of the plans
  • Company-sponsored 401k program with matching potential (after one year)
  • 12 PTO days (to start, then gaining an additional PTO day every year for up to 20 days) and 5 Sick Days per year
  • Pre-Tax Commuter Benefits (where applicable)
  • Monthly MTA Metrocard (in NYC)
  • Employee discounts at all of our locations plus our online market
  • Free access to mental health resources and licensed counselors
  • Company-sponsored phone and laptop
  • Casual dress code and environment
  • Annual trip to Maine
  • Opportunities for advancement in a growing company

Duties & Responsibilities

We offer delicious, high-quality seafood that our guests love. To make that happen youll be :
  • Overseeing a region of 7+ units across the country and traveling up to 50% of the time
  • Building, leading and developing a skilled and dynamic management team for your region with a focus on diversity and inclusion
  • Focusing on your teams personal career goals, identifying opportunities and addressing them
  • Utilizing your deep financial acumen to analyze your regions results and discover opportunities in all financial categories
  • Working as part of a close-knit Operations department based in NYC
  • Leading by example to create a best in class guest experience by actively working alongside your teams on the line when visiting your locations
  • Championing the companys core values of Taste, Transparency and Purpose and helping achieve our goal of becoming the worlds most respected seafood brand
  • Analyzing sales and controlling expenses, payroll and inventory
  • Working directly with all departments, including Finance, Marketing, People + Culture, our processing facility and more


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