4-5 years in an Operations role with a focus on process improvements in complex organizations
Experience in company communications with a strong ownership of communication strategy
Growth mindset with excellent problem-solving abilities
Knowledge of change management best practices
Strong relationship-building and communication skills
Effective speaking and articulation capabilities
Responsibilities
Create and maintain an internal Power Communications platform for stakeholder updates
Own all internal communications and manage the communication strategy
Facilitate company meetings and disseminate information post-meeting
Project manage company initiatives, ensuring deadlines are met
Coordinate bi-annual leadership meetings from planning to follow-up
Identify and resolve process inefficiencies and bottlenecks
Leverage AI technologies to optimize business processes
Benefits
100% remote, in-office, or hybrid work options
Opportunity to work closely with leadership and various departments
Engagement in strategic decision-making and communication
Access to innovative tools and technologies
Focus on professional growth and process improvement
Full Job Description
**We support 100% remote, in-office, or hybrid work styles for anyone legally eligible to work in the U.S.
A day in the life:
As a Director of Operations and Communications, you will sit at the center point of the company, moving between conversations with leadership, department heads, and frontline teams, translating high-level decisions into clear next steps while keeping a careful line between what's ready to share and what's still confidential. You will own the communication strategy, waterfall, and the platform where updates and initiatives are readily visible for the team. Days may be spent building and refining communications for a rollout, producing toolkits and ensuring proper change management sequencing, or following up with the people accountable for action items, flagging what's falling behind, and gently but firmly keeping deadlines on track. Alongside this, you'll carry operational responsibilities: looking at a process that's causing friction, mapping out where it breaks down, and sketching a more effective and efficient way forward. You'll work with stakeholders, source feedback, lead meetings and on-sites, and strategize, making your people skills critical to success.
Key Responsibilities:
Create & maintain an internal Power Communications platform to disseminate communication + appropriate resources to each stakeholder
Work with a dedicated nova engineer to maintain + innovate the platform
Own all internal company communications, both company-wide and to senior leadership; owning the communication waterfall and strategy
Police timeline of company rollouts + strategy
Facilitate the agenda for all company scums, lead the meeting, & disseminate information to the team following
Facilitate quarterly company kickoff meeting agenda, deck creation, share screen & disseminate information to the team following
Assist with CEO's monthly company memo + distribution
Create the Power Insider quarterly newsletter
Work with the internal marketing team on external company communications
Support HR team with crisis communications
Own task management & accountability company-wide
Project manage company initiatives that require action by a deadline from distribution to completion
Track progress, share updates with leaders, and hold team members accountable for each task to completion
Coordinate and lead bi-annual leadership onsite/offsite meetings, from planning to post-onsite measurement
Own the consolidation and maintenance of company processes
Identify bottlenecks, inefficiencies, and redundancies
Work with stakeholders and source feedback to understand needs and friction points
Resolve process kinks and drive improvements
Ensure processes are maintained & up-to-date on a quarterly basis
Employ AI technologies to enhance and optimize business processes
Utilize and leverage Power Digital's nova ecosystem as it relates to your department
Role Requirements:
4-5 years in an Operations role with a proven track record of driving process improvements with a complex organization
Background or experience in company communications with hands-on experience owning the communication strategy for an organization
Growth mindset and problem-solving skills
Understanding of change management best practices
Strong relationship skills
Strong speaking skills and articulation
Key Performance Indicators (KPIs)
100% accuracy of Power Communication Portal maintenance & distribution to all appropriate stakeholders in a timely manner - maintained on a weekly basis
100% completion rate of mandated company initiatives
1 closed operations project per quarter to drive meaningful improvements in our operations, approved by manager as most important project of the quarter
Most Important Things (MITs)
Strategic distribution of company communications + resources to all appropriate stakeholders in an effective, timely cadence, and accountability with task completion
Operational excellence - resource management, consolidation, storage, and optimization of all company processes.
Strong completion across all mandated company initiatives
