Director of Operational PerformanceTransdev is seeking a results-driven and strategic
Director of Operational Performance to lead operational excellence initiatives across our U.S. Transit portfolio. This leader will partner with regional and local leadership teams to identify performance improvement opportunities, implement sustainable solutions, and drive measurable results in safety, service delivery, operational efficiency, customer satisfaction, and financial performance. The ideal candidate is a collaborative change agent with strong analytical skills, transit operations expertise, and a proven track record of leading continuous improvement efforts within complex, multi-site organizations.
Overview of Position The Director of Operational Performance is responsible for directing and overseeing the development, implementation, and continuous improvement of programs, processes, tools, and best practices that enhance operational and financial performance across Transdev U.S. Transit locations.
Working closely with Regional Vice Presidents, Assistant Vice Presidents, General Managers, and functional leaders, this role evaluates operational performance, identifies opportunities for improvement, and supports the execution of strategic initiatives designed to improve safety, service reliability, workforce productivity, regulatory compliance, and financial results.
Serving as both a diagnostic and collaborative leader, the Director of Operational Performance leverages data-driven analysis, operational assessments, performance metrics, and industry best practices to drive continuous improvement, strengthen accountability, and promote operational excellence throughout the organization. This position plays a critical role in helping locations achieve business objectives while supporting Transdev's commitment to safe, reliable, and efficient transportation services.
Transdev is proud to offer: - Competitive compensation package of minimum $126,000.00 - maximum $157,000.00
Benefits include: - Vacation: minimum of two (2) weeks
- Sick days: 5 days
- Holidays: 12 days; 8 standard and 4 floating
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: - Reviews operational performance using available reports and data to identify opportunities for improvements and additional analysis.
- In collaboration with other functional leaders, oversee and direct the development and implementation of tools and processes that drive continual incremental improvement at our operational locations.
- Identify best business practices that help maximize efficiencies both at a project level and a national level.
- Oversee, conduct, and manage regular Performance Review Meetings (PRM) at our Transit locations.
- Oversee startups and shutdowns. Act as a resource for guidance and the accountable party meeting our contractual and financial targets in these business activities.
- Provide training to corporate personnel and location management on Transdev operational tools and processes.
- Manages multiple assigned projects independently and gives direction on assigned projects to a cross-functional team.
- Leads, directs, and provide guidance to direct reports.
- Integrates and supports Lean implementation in process development.
- Performs other duties and activities as assigned.
Qualifications :
Education, Licensing, and Certifications: - Bachelor's degree in Business Administration, Business, Finance, or another equivalent degree. Relevant experience (6 years minimum) can be considered in lieu of Bachelor's Degree.
Experience - 4- 6 years of supervisory experience at progressively higher levels required.
- 3-5 years of experience with operational oversight required.
- Experience at Assistant General Manager, General Manager, or Director level preferred.
- Experience in Transit Management preferred.
Skills and Knowledge Required - Thorough understanding of transit operations, processes and business metricsand the key levers that drive operational and financial improvement.
- Knowledge of Transit software including but not limited to; Transdev's proprietary VDS and Mobi Systems, TMS, GBM, or Trapeze Blockbuster and Trapeze para-cutter, a plus; Cubic, Avail, GPS, Transtrack, GFI, Navtrak, Clever Devices, and Google Earth, etc.
- Proficient with Microsoft Office Suite, preferably with Excel, including import and export functions.
- Knowledge of financial literacy concepts in a business setting including budgeting, P&L management, forecasting, and variance analysis.
- Ability to build trust in the field with local staff through integrity, respect, and effective communication.
- Strong organizational, presentation, and communication skills (both oral and written).
- Ability to work independently, efficiently, and accurately with little direct supervision.
- Aptitude to think creatively and strategically to anticipate changing requirements and serve as a change agent within the organization.
This position will require the ability to travel to the corporate and various field locations (50%); most domestic but occasional international travel may be required.
Physical Requirements: - This position is 100% remote.
- Must be able to work shifts or flexible work schedules as needed.
- The majority of work is accomplished indoors and in air-conditioned or well-ventilated facilities.
- Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
- Employees are generally subjected to long periods spent sitting, typing, or looking at a computer screen.
