Overview:
This is a fantastic opportunity to be a prime mover in a rapidly growing, patient-focused business. We are seeking a Director of Nurse Triage to lead the extensive team of IntellaTriage nurses. Reporting to the CNO, the Director of Nurse Triage will play a critical role in helping to drive clinical excellence, while continuing to scale operations.
What you'll do:
Drive Exceptional Quality, Outcomes & Clinical Performance
• Drive exceptional quality of care across centralized triage function
• Collaborate with centralized Quality department to establish call quality standards
• Promote a culture of continuous learning and clinical excellence
• Partner with the Clinical Education and Training department to ensure every nurse is prepared
Culture and People Leadership
• Build an engaged, mission-driven culture focused on clinical excellence and nurse growth
• Lead, build and coach triage leadership teams
• Foster environment of accountability, collaboration and innovation
• Identify and develop future nursing leaders
• Model servant-based leadership model to meet our nurse first environment
Process and Policy Development
• Design, develop and continually improve standardized triage workflows
• Develop evidence-based policies that drive clinical best practice
• Lead process improvement initiatives within the centralized triage function
Lead Clinical Strategy & Innovation
• Collaborate with CNO to develop and execute the clinical vision for the centralized nurse triage function
• Advance and standardize telephonic triage protocols and clinical pathways tailored to client protocols
• Partner with executive leadership to identify opportunities for innovation, scalability and clinical excellence.
Scale & Lead a Distributed Nursing Workforce
• Lead and develop a high-performing, fully remote team of nurses and clinical leaders
• Design management models supporting 24/7 triage operations
• Strengthen engagement, retention, & leadership development across a remote workforce
Requirements
Required Education:
• Active, unencumbered RN license (multi-state preferred)
• Bachelor's degree in nursing (BSN) required
• Master's degree in nursing, Healthcare Administration, Business Administration or related field preferred
• Experience managing remote nursing staff strongly preferred
Required Knowledge:
• Advanced understanding of nursing practice standards, scope of practice, and clinical decision-making
• Deep knowledge of patient assessment and triage methodologies, particularly in non-visual (telephonic) environments
• Expertise in home health, hospice, and post-acute care models
• Understanding of risk stratification and clinical decision support tools used in call-based environments.
• Best practices for documentation, call handling, and clinical judgment without physical assessment
• Awareness of patient engagement strategies in remote, episodic interactions
• Workforce engagement strategies for remote/distributed teams
• Organizational design, span of control, and leadership development
Required Experience:
• Experience in hospice, palliative care or post-acute care
• Experience leading remote clinical teams and/or telephonic triage operations
• Lean/Six Sigma certification or strong process improvement track record
• Must have at least 5+ years of management experience.
Required Skills:
• Strategic clinical leadership and executive presence
• Data-driven decision making and structured performance management approach
• Strong interpersonal skills and an ability to work well with others in a team-oriented culture.
• Refined written and verbal communication skills that provide clear and concise information
• Strong customer service orientation and a positive attitude to ensure a best-in-class experience for employees
• Excellent analytical skills and ability to solve problems quickly and effectively.
• Ability to multi-task and manage multiple programs and events.
• Advanced computer skills with proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Excellent presentation and organizational skills required.
• Critical thinking and sound judgment required.
• Ability to maintain a high degree of confidentiality.
• Ability to work independently with minimal direct supervision.
Benefits
Full time salaried position, compensation BOE. All part-time and full-time employees accumulate PTO, based on the number of hours worked (per year). All part-time and full-time employees are eligible to participate in our 401(k) plan. Full-time employees may also participate in medical, dental, vision, and/or supplemental insurances.
