Description The Director of NSO assumes responsibility for all aspects of New Store Openings throughout North Carolina for the Kindness Crew organization. Successful store launches, operational excellence, team development, and the preservation of 7 Brew's culture, mission statement, and values are key expectations of this position. The Director of NSO leads the planning, coordination, and execution of new store openings, ensuring each location is fully staffed, trained, equipped, and prepared for successful operations. This position partners with Operations, Training, Recruiting, Construction, and other support teams to ensure successful openings and a smooth transition into steady-state operations.
RESPONSIBILITIES AND DUTIES - Ability to be proficient in all Brewista, Shift Lead, and stand leadership duties and skill sets
- Leads all aspects of new store openings throughout North Carolina, ensuring locations open on schedule and meet operational expectations
- Develops and manages opening timelines, readiness checklists, staffing plans, and key milestones
- Partners with Construction, Operations, Recruiting, Training, and other departments to ensure successful openings
- Coordinates hiring, onboarding, and new hire training to ensure staffing and operational readiness
- Oversees pre-opening readiness, inventory, supplies, technology, and cleanliness
- Maintains excellent wait times, product quality, cleanliness, and customer interactions through coaching and training
- Provides regular feedback to leadership and training teams on performance and development opportunities
- Ensures appropriate staffing, labor management, inventory controls, and cash handling procedures are established
- Ensures compliance with applicable health, food safety, and company operating requirements
- Takes ownership of operational challenges, implementing solutions and engaging approved partners when necessary
- Provides hands-on leadership during openings, including working alongside team members during peak hours
- Monitors new store performance, identifies opportunities, and implements corrective actions
- Facilitates successful transitions to ongoing operational leadership while maintaining company standards
- Develops future leaders through coaching, training, delegation, and performance development
- Communicates opening progress, staffing readiness, challenges, and milestones to organizational leadership
- Effectively manages multiple store openings, projects, and deadlines, sometimes simultaneously
WORK SCHEDULE REQUIREMENTS - Works a flexible schedule, including early mornings (5 a.m.) and late nights (11:30 p.m.) and weekends and holidays as needed.
- Travels throughout North Carolina to support new store openings, training, and operational readiness
- Works extended hours during critical opening periods
- Is available to promptly address operational needs and time-sensitive issues
- Adapts to changing priorities, opening schedules, and business needs
SKILLS AND QUALIFICATIONS - Proven leadership experience in a fast-paced, high-volume restaurant, beverage, retail, or hospitality environment
- Experience in new store openings, multi-unit operations, training, or restaurant leadership preferred
- Demonstrated ability to lead teams, develop leaders, and manage multiple operational priorities
- Can effectively operate any stand position during peak hours while maintaining operational awareness
- Creates genuine, uplifting interactions with customers and team members
- Can assertively and graciously address operational, procedural, performance, or cultural issues
- Adapts to challenges and implements effective solutions under pressure
- Strong communication, organization, coaching, and problem-solving skills
- Effectively manages multiple projects, timelines, and deadlines
- Can work with hot water, coffee, and dairy products
- Can work outside for prolonged periods in varying weather conditions
- Can lift up to 50 lbs., stand for extended periods, climb ladders, bend, kneel, and squat
- Can safely work around vehicles in drive-thru lanes and use standard stand equipment
- Proficiency in Microsoft Office Suite and operational management systems
WE ARE A TEAM WHO... - Believes everyone deserves to be treated with honor, dignity, and respect
- Desires to have a positive influence on everyone they encounter
- Has a passion for excellence and serving others
- Enjoys working side by side with a team and independently
- Wants opportunities to grow, learn, and advance their career
LOCATION: Greater Charlotte, NC Area
TRAVEL REQUIREMENTS: High for New Store Openings
REPORTS TO: Vice President of NSO and Training
DIRECT REPORTS: Responsible for all of NSO in Regional Pod (~20 potential direct reports)
PAY: Target Range - $100K
EDUCATION: Bachelor's degree in business administration, operations management, hospitality management, or a related field, or equivalent relevant experience.
WHAT WE OFFER - Paid Training
- Flexible Schedule
- Opportunity for advancement
- Health, Dental, Vision, and Life Insurance for Full-Time Team Members
- Discounts at our 7 Brew, Buff City Soap, Smoothie King, and Planet Fitness locations
This position is currently accepting applications. 
