Position SummaryBASIS Education is seeking a strategic, highly organized Director of Marketing Operations to lead the systems, processes, and project management function supporting Marketing, Creative, Communications, Public Relations, and Fundraising.
This role oversees project intake and prioritization, resource planning, Jira governance, production operations, reporting, and the marketing technology roadmap. The Director also manages and develops two Project Managers, ensuring campaigns and internal requests move efficiently from briefing through delivery.
The ideal candidate is an experienced operations leader who can build a disciplined, transparent marketing operation that improves accountability, quality, and on-time delivery.
Key Responsibilities- Lead project and production operations across Marketing, Creative, Communications, PR, Fundraising, and supported brands.
- Establish consistent processes for intake, prioritization, planning, approvals, production, and delivery.
- Manage the overall project portfolio, balancing organizational priorities with team capacity.
- Manage, coach, and develop two Project Managers.
- Resolve priority conflicts, resource constraints, approval delays, and other project risks.
- Own Jira governance, including workflows, templates, dashboards, automations, reporting, and adoption.
- Provide leadership with clear visibility into project status, workload, deadlines, dependencies, and risks.
- Lead the marketing technology roadmap and establish standards for platform governance, integration, documentation, permissions, vendor selection, and vendor management.
- Partner with CRM, Performance Marketing, IT, Creative, and other system owners to improve workflows and automation.
- Oversee standards for print collateral, signage, promotional products, event materials, branded merchandise, and other physical assets.
- Strengthen vendor, budget, proofing, purchasing, quality-control, fulfillment, and delivery processes.
- Identify operational gaps and implement improvements that increase efficiency, quality, and stakeholder satisfaction.
Qualifications- Bachelor's degree in marketing, business, communications, project management, operations, or a related field.
- Seven or more years of progressive experience in marketing operations, project management, program management, or a related discipline.
- Three or more years of direct people-management experience.
- Demonstrated success leading complex, cross-functional marketing portfolios.
- Advanced experience with Jira or a comparable enterprise project management platform.
- Experience governing marketing technology platforms, workflows, integrations, and vendors.
- Strong understanding of campaign development, creative workflows, and physical production.
- Experience with capacity planning, process design, reporting, change management, and continuous improvement.
- Excellent leadership, communication, facilitation, and stakeholder-management skills.
- Project management certification, such as PMP, preferred.
- Experience in education, a multi-location organization, or a mission-driven environment is a plus.
BENEFITS & SALARY:- Salary for this position is competitive and dependent on education and experience
- BASIS Ed offers a comprehensive benefits package, including but not limited to:
- Employer paid medical and dental insurance
- Vision insurance
- PTO
- Ability to add dependents
- 401k with partial match that grows over time
- Employee Assistance Program
- Childcare Savings Opportunity (KinderCare tuition discount)
Reasonable Accommodations StatementTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
