10+ years in restoration, mitigation, or related fields, with 5+ years in leadership roles.
Proven P&L accountability and experience managing multiple markets.
Strong understanding of job costing, billing, and financial forecasting.
Experience in developing operational standards and pricing strategies.
Demonstrated success in high-pressure large-loss and CAT response situations.
Willingness to travel nationally and respond to emergencies outside normal hours.
IICRC credentials and multifamily/commercial restoration experience preferred.
Responsibilities
Own and manage the consolidated P&L for Maintenance, Repair, and Mitigation across all markets.
Lead and coach Project Directors and local leaders to achieve financial and operational goals.
Establish national operating standards and maintain the M/R & Mitigation playbook.
Set pricing strategies and guidelines for M/R and mitigation work.
Oversee large-loss and CAT mitigation readiness and response across markets.
Define standards for water mitigation, fire cleaning, and emergency stabilization.
Ensure smooth transition of Small Restoration projects to the Renovation/Restoration team.
Benefits
Opportunity to lead a high-impact national business unit.
Engagement in strategic decision-making and operational excellence.
Collaboration with cross-functional teams including Sales and Finance.
Potential for professional growth in a dynamic environment.
Full Job Description
National - All Markets | Reports to the Vice President of Operations
How you will contribute to our TEAM:
The Director of Maintenance, Repair & Mitigation will lead CAMP's national Maintenance & Repair, Mitigation, and Small Restoration business. This role owns the business unit's P&L, growth, pricing, staffing, emergency response, and client service across all markets, and leads the Project Directors and local M/R and Mitigation leaders who deliver it. This is a high-impact national leadership role for an operator who builds standards, holds leaders accountable, and turns rapid response into predictable, profitable results.
Responsibilities
Own consolidated P&L for M/R, Mitigation, and Small Restoration across all markets, setting revenue, gross-profit, and growth goals by market and leader.
Lead, coach, and hold Project Directors and local M/R and Mitigation leaders accountable for financial, operational, client, safety, and growth results.
Establish national operating standards, scorecards, staffing models, and review cadences, and maintain the M/R & Mitigation playbook from intake through closeout.
Set pricing strategy and guardrails for M/R and mitigation work, including Xactimate expectations, T&M standards, labor and equipment rates, and client-specific programs.
Lead companywide large-loss and CAT mitigation readiness and response, deploying leaders, technicians, equipment, and subcontractors across markets.
Set standards for water mitigation, fire and smoke cleaning, microbial remediation, contents, and emergency stabilization, including documentation, equipment, and compliance requirements.
Own Small Restoration execution and establish the criteria that determine when loss-related rebuild work transitions to the local Renovation/Restoration team as Large Restoration.
Ensure Large Restoration projects are handed off with complete loss documentation, mitigation records, and preliminary scope so local teams can begin preconstruction without rework.
Monitor backlog, pipeline, EAC, margin, billing, unbilled work, A/R, and utilization, and require corrective action plans where performance falls short.
Drive profitable growth and repeat business with strategic clients in partnership with Sales, LAMs, and NAMs.
Partner with Finance, Safety, Risk, and Legal on forecasting, collections, and elevated operational, contractual, and safety risks.
10+ years of progressive experience in restoration, mitigation, construction, maintenance/service operations, or a related field, including 5+ years leading operational or senior project leaders.
Demonstrated P&L accountability and multi-market leadership experience.
Strong knowledge of mitigation, emergency response, maintenance and repair, small restoration, job costing, margin, EAC/forecasting, billing, A/R, and working capital.
Proven success building operating standards, pricing guidelines, scorecards, and strong leadership teams.
Track record leading high-pressure large-loss and CAT responses.
Ability to travel nationally and respond outside normal business hours for significant events.
