Minimum four years of Loss Prevention/Security Management experience in a hotel or related industry; Director level experience preferred.
College degree preferred.
Proven leadership skills with the ability to delegate, train, develop, and motivate staff.
First Aid and CPR certified or willingness to obtain certification.
Familiarity with OSHA guidelines and workplace safety standards; experience in loss prevention and incident reporting.
Strong verbal and written communication skills for incident reports and investigations.
Ability to handle stressful situations while maintaining a calm demeanor.
Proficient in Microsoft Office Suite.
Responsibilities
Monitor compliance with Life Safety Programs and SOP directives.
Plan, evaluate, organize, recruit, train, and direct Loss Prevention staff activities.
Review reports from Loss Prevention Agents for accuracy and timeliness.
Report property deficiencies and safety hazards.
Conduct thorough investigations of incidents involving guests and associates.
Maintain surveillance procedures throughout the property.
Ensure key control program is upheld and discrepancies are investigated.
Monitor traffic in various hotel areas to ensure safety and security.
Act as hotel representative in resolving guest issues and document details appropriately.
Administer corrective actions with associates when necessary.
Benefits
Opportunity to work in a prestigious hotel environment.
Professional development and training opportunities.
Dynamic work environment with a focus on guest safety and satisfaction.
Collaborative team culture with regular communication and meetings.
Flexible scheduling to accommodate work-life balance.
Full Job Description
Director of Loss Prevention
Overview:
Omni Hotel & Resorts is seeking an experienced Director of Loss Prevention to join our team. This team member be responsible for the daily operations of the Loss Prevention Department including the directing and overseeing of the day to day functions of protection of hotel guests, associates, and property.
Responsibilities:
Monitors & drives appropriate compliance levels of all Omni Hotels & Resorts' Life Safety Programs, training, and SOP directives.
Responsible for planning, evaluating, organizing, recruitment, training, and directing the activities of the Loss Prevention Agents, Supervisor, and Manager.
Reviews all reports completed by Loss Prevention Agents to ensure accuracy and timely submission.
Reports all observed hotel property deficiencies and safety hazards.
Ensures thorough and complete investigation for all incidents incurred by guests and associates (i.e. losses, thefts, accidents).
Maintains surveillance procedures through-out the property.
Ensures that all phases of the key control program are maintained, and any discrepancies noted are investigated thoroughly and reported to the Director of Rooms.
Monitors all traffic in the lobby, restaurant, restrooms, parking area, bars, and back of the house area.
Ensures that all hotel service levels are maintained, and aids when necessary.
Acts as the hotel representative when resolving guest problems and concerns. Ensures that all details of guest situations are documented and communicated to appropriate department personnel.
When necessary is responsible for administering corrective action with associates.
Ensures follow-up communication and appropriate documentation with necessary departments to ensure hotel property deficiencies and safety hazards are resolved.
Ensures that all Security equipment (uniforms, push to talk radios, cameras) are kept in good working condition.
Set priorities for the loss prevention team and provide feedback to others that enhances performance.
Conduct a monthly department meeting.
Periodically inspects exterior of building.
Maintains a continual line of communication with the Executive Committee.
Conduct Annual and New Hire OSHA Training.
Conduct a monthly Safety Committee meeting and follow-up on any issues.
Coordinates associate locker inspections and bag checks.
Monitors First Aid Kits throughout the Hotel.
Completes Moments of Service Checklists monthly.
Distribute Daily Hotel Incident/Accident Log to EC Committee.
Conduct a semi-annual hotel fire drill.
Ensures monthly Fire extinguisher inspections.
Ongoing Security department training.
Understanding of all emergency procedures.
Qualifications:
Position requires a minimum of four years Loss Prevention/Security Management experience in a hotel or related industry. Director level experience, preferred.
College degree preferred.
Candidate must have proven leadership skills and must be able to delegate, effectively train, develop and motivate staff.
Must be First Aid and CPR certified and/or willingness to receive such training.
Must be conversant with OSHA guidelines and workplace safety standards. Experience preventing loss, incident reporting and interacting with high profile clientele.
Strong verbal and written communication skills, with the ability to complete incident reports and participate in investigations.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers. This includes via email, telephone, and two-way radio.
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
Excellent customer service, service recovery and problem-solving skills.
Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook.
Must be able to reach various areas of the hotel at a rapid pace if necessary.
Maintain confidentiality and exercise sound judgment when handling sensitive matters.
Maintain a professional business appearance, attitude, and performance.
Must have a flexible schedule and be willing to work evening shifts, weekends, and holidays.
Must be able to work indoors/outdoors in extreme temperatures assisting with supervision of pool activity as assigned.
About Omni Hotels
Omni Hotels & Resorts is an American privately held, international luxury hotel company based in Dallas, Texas. The company was founded in 1958 as Dunfey Hotels, and operates 60 properties in the United States, Canada, and Mexico, totaling over 20,000 rooms and employing more than 23,000 people. The company is owned by Robert Rowling's TRT Holdings, who bought the company in 1996 from World International Holdings, Ltd. (WORLDHOTELS).
