OverviewThe Director of Loss Prevention is responsible for safeguarding company assets, reducing shrink, and ensuring the safety and security of employees, customers, and facilities across the organization. This role involves implementing and enforcing loss prevention policies, providing training and support to regional, district and store teams, and all distribution and fulfillment operations. The Director of Loss Prevention will work closely to align with the Home Office/Corporate Loss Prevention team with field and operational teams to maintain compliance and drive results consistently across the organization.
Duties and Responsibilities - Support the "Cavender's Culture" and drive our Mission, Vision, and Values.
- Develop and execute enterprise-wide strategies to minimize shrink and reduce risk through strong operational compliance
- Partner with field and corporate leaders to identify trends, assess risk, and implement targeted action plans
- Develop and implement audit frameworks to ensure adherence to policies and mitigate risk across the organization
- Oversee and evaluate investigations related to internal and external theft, fraud, and policy violations, ensuring consistent and effective outcomes
- Partner with law enforcement and external agencies to support investigations and ensure appropriate resolution
- Lead the design and delivery of loss prevention training programs focused on theft deterrence, operational excellence, and safety awareness
- Establish and maintain loss prevention policies and procedures, including cash handling and asset protection standards
- Lead, mentor, and develop loss prevention team members, driving accountability and performance
- Monitor workplace incidents and safety trends, implementing preventive measures to reduce risk
- Serve as a liaison between Corporate Loss Prevention and field operations to ensure consistent execution of programs and initiatives
- Build strong relationships with regional and district leadership to foster a culture of accountability and awareness
- Provide regular updates and insights to senior leadership on loss prevention performance, risks, and initiatives
- Conduct field visits to evaluate performance, ensure compliance, and support operational effectiveness
- Leverage data and reporting to identify trends and drive continuous improvement in shrink reduction and safety metrics
- Oversee the use and effectiveness of loss prevention technologies, including CCTV, alarm systems, and EAS
- Recommend and implement technology enhancements to improve security and operational efficiency
- Promote a culture of integrity, accountability, and continuous improvement across the organization
Qualifications and Requirements- Minimum of 8 years of experience in multi-unit loss prevention, asset protection, safety, or security management, with progressive leadership responsibility
- Strong knowledge of loss prevention strategies, retail security practices, and risk management principles
- Proven ability to lead investigations, resolve complex cases, and reduce internal and external theft
- Experience leading and developing high-performing teams across multiple locations
- Strong analytical skills with the ability to interpret data and translate insights into actionable strategies
- Excellent communication, leadership, and interpersonal skills
- Ability to travel frequently to support field operations and audits
- Experience with loss prevention technologies and security systems
Preferred Skills - Bachelor's degree in business related field
- Experience in a multi-state retail environment
- Strong understanding of industry best practices in theft deterrence and incident management
- Ability to handle sensitive and confidential matters with discretion
- Demonstrated ability to influence and partner with senior leadership
- Experience leveraging data and reporting tools to drive business decisions
