POSITION SUMMARYThe Director of Learning Operations will direct learning delivery at the McCarthy Anchor Campus (MAC), McCarthy's new corporate university with 12 acres, 257 guest rooms, and 30,000+ square feet of learning space in Tempe Arizona. Active construction is now happening, and we are targeting operations beginning early 2028. This is the opportunity to design and create systems, teams and processes to start up a Corporate University. McCarthy Anchor Campus (MAC) is designed to bring employee-owners and leaders together for learning, connection, leadership development, and shared experiences that strengthen McCarthy's culture.
This role turns enterprise learning decisions into an annual MAC delivery plan, program calendar, and faculty and cohort plan, then runs it. The Director leads MAC-delivered learning from delivery planning and launch readiness through onsite execution, evaluation, and continuous improvement, ensuring learners and faculty can focus on the work.
RESPONSIBILITIES1. Lead Delivery of the MAC Learning Portfolio- Translate enterprise learning strategy, portfolio decisions, and business priorities into an annual MAC delivery plan and program calendar.
- Participate in prioritization and design decisions through the L&D intake council; lead MAC delivery planning, launch readiness, pilot execution, onsite delivery, evaluation, and continuous improvement.
- Partner with designated program owners across the lifecycle of MAC-delivered learning experiences, from planning and readiness through launch and evaluation, while owning delivery quality, learner and facilitator experience, and operational feedback.
2. Lead MAC Learning Operations and Classroom Readiness- Direct the planning and daily operations required to deliver high-quality learning experiences, including program scheduling, registration, rosters, program communications, materials, classroom setup, in-session support, and onsite learner and facilitator support.
- Work as a client of Guest Experience & Operations. Book campus time and space through the master schedule, submit room, setup, meal-timing and AV needs through its intake, and confirm readiness before every cohort.
- Manage faculty and cohort capacity planning, resource allocation, budget inputs, vendor coordination, and operational tradeoffs; identify risks early and resolve or escalate issues with clear recommendations.
3. Lead Facilitator Readiness and Experience- Serve as the named point of contact for every facilitator on site. Own facilitator scheduling, readiness, briefing, onsite support, observation and feedback at the MAC. Partner with Facilitation Excellence on sourcing, training and certification, and feed observation data into certification tracking.
- Partner with National L&D to ensure MAC-delivered experiences reinforce leadership expectations through strong facilitation, coaching, practical application, and follow-through.
- Ensure facilitators have the information, materials, schedules, and onsite support needed to deliver consistent, engaging, and effective learning experiences.
4. Lead the MAC Learning Operations and Delivery Team- Build and lead a high-performing MAC learning operations and learning delivery team capable of operating strategically, independently, and at scale.
- Lead the Learning Coordinators and the Facilitation Support Coordinator, covering room readiness, materials, in-session support, rosters, program communications, facilitator logistics and daily feedback.
- Set clear roles, service expectations, and accountability; coach team members in planning, stakeholder service, problem-solving, operational judgment, and continuous improvement.
5. Measure Delivery Quality and Drive Continuous Improvement- Own the learning survey, Learning NPS and the MAC delivery scorecard. Supply MAC data to program owners and Talent Development, who measure capability and business impact.
- Monitor delivery measures such as readiness, schedule and capacity utilization, participation, learner and facilitator feedback, program quality, budget adherence, service levels, and operational performance.
- Recommend content changes in real time during pilots and early cohorts.
- Use learner, facilitator, regional, and business feedback to recommend whether MAC-delivered programs should continue, scale, redesign, re-tier, move to another delivery channel, or retire.
6. Build Strong Enterprise Partnerships- Develop trusted working relationships with National L&D, Leadership Development, Regional L&D, shared services and learning technology, designated program owners, the L&D intake council, and campus operations partners.
- Influence across functions to clarify responsibilities, resolve competing priorities, and maintain delivery momentum without relying solely on direct authority.
- Serve as a trusted partner to campus and business leaders on MAC learning delivery, experience quality, operational readiness, and continuous improvement.
QUALIFICATIONS- Bachelor's degree in human resources, organizational development, adult learning, education, business, or a related field; advanced degree preferred.
- Minimum 7 years of progressive experience in learning delivery, learning operations, talent development, program management, or a related discipline, including leadership of complex programs or portfolios.
- Minimum 5 years leading teams, learning operations, or complex program delivery.
- Experience running multi-day, residential or cohort-based programs at volume.
- Experience working with internal faculty, train-the-trainer models, or subject-matter-expert facilitators.
- Demonstrated success translating strategy and portfolio decisions into delivery plans, calendars, capacity models, and consistent learner experiences.
- Experience establishing operational processes, service standards, playbooks, governance, and performance measures that improve execution and scalability.
- Strong program and portfolio management skills, including prioritization, capacity planning, budgeting, risk management, and vendor coordination.
- Demonstrated ability to coach teams and facilitators, influence stakeholders, and manage complex dependencies in a matrixed environment.
- Strong business and operational acumen, problem-solving skills, and written, verbal, and executive communication skills.
- Willingness to work a flexible schedule, including early mornings and occasional evenings during program weeks.
- Willingness to travel regularly as needed to support McCarthy's national learning and operating needs.
Preferred Qualifications- Experience in a large, decentralized, matrixed, project-based, or operations-intensive organization; construction, engineering, manufacturing, or professional services experience preferred.
- Experience operating a learning center, corporate campus, academy, or enterprise learning delivery environment.
- Experience with learning administration, LMS/LXP platforms, learning technology, analytics, or shared learning services.
- Experience partnering with enterprise learning strategy teams and governance forums to improve program delivery and effectivenes.
