Director of Learning, Development & CulturePosition OverviewWe are hiring a senior learning leader to design, build, and scale the training and development infrastructure that supports a multi-property hospitality portfolio. This is a builder's role for someone who has personally architected curricula, learning pathways, and leadership development programs across multi-unit operations - and who is energized by doing it again from the ground up at By Landmark.
The Director of Learning, Development & Culture is the strategic owner of how Memorymakers grow, advance, and connect to our standards. The role partners closely with Area Partners, property leadership, and ownership to translate operational priorities into programs that move performance, retention, and culture.
What this role is not: This is not a generalist HR role. It does not own recruiting, talent acquisition, employee relations casework, benefits administration, or payroll. Those functions sit elsewhere in the organization. Candidates whose experience is weighted toward HR generalist work or talent acquisition - rather than training architecture and learning program design - are not a fit for this seat.
Location & Work ModelField-facing role based in New Jersey or Pennsylvania, with regular travel across By Landmark properties in both states. Candidates should expect meaningful on-site time at our venues.
Key ResponsibilitiesLearning Architecture- Design and build standardized onboarding pathways for hourly, management, and salaried roles across all properties - from blank page to launch
- Architect and continuously improve role-specific training pathways with clear onboarding, certification, and advancement milestones
- Select, implement, and own the company's LMS and supporting learning technology; drive content development, adoption, and measurement
- Build and operate a train-the-trainer model that delivers consistent execution across 15+ properties
- Develop and facilitate leadership development and management training programs that support internal promotion and succession planning
- Curate and produce training content covering service standards, operational excellence, leadership, and people management
- Maintain the company training calendar across in-house programming and outside specialty vendors
- Define and report on the metrics that matter - completion rates, retention, internal promotion rates, time-to-proficiency, and performance outcomes
- Facilitate mentorship relationships between senior leadership and emerging talent
Culture & Organizational Development- Partner with senior leadership on performance management frameworks, employee engagement, and retention strategy
- Work with Area Partners and property leadership to assess team health, morale, and culture alignment across all locations; design interventions to close identified gaps
- Lead recognition programs, feedback mechanisms, and engagement surveys; translate findings into actions leadership can use
- Serve as a visible culture champion across properties - modeling By Landmark's values and reinforcing the Memorymaker identity through daily presence and organization-wide programming
- Ensure training programs and content reflect applicable federal, state, and local labor regulations
QualificationsThis role is built for a
training architect - not an HR generalist. The strongest candidates have:
- 7+ years in Learning & Development, Training, or Talent Development leadership - preferably in multi-unit hospitality, restaurants, events, or comparable service-driven environments
- Demonstrated experience designing training infrastructure from scratch - not just managing existing programs. We want to see programs you architected and launched, not inherited
- Hands-on LMS ownership - selection, implementation, content build-out, adoption tracking, and ongoing optimization
- Curriculum design and facilitation credibility - you can both build the program and deliver it in front of a room
- Multi-site operating fluency - you understand how to drive consistency across geographically distributed teams with different operating rhythms
- Strong project management discipline - comfortable owning the calendar, the platform, the content, and the metrics in parallel
- Excellent communication skills across all levels - from line-level Memorymakers to ownership
Preferred Experience- Multi-unit hospitality, restaurant, or event-venue organization
- Building leadership development programs for emerging and senior managers in service environments
- Familiarity with NJ and PA labor markets and employment regulations
- Supporting organizational growth, change management, or operational scaling
Compensation & Benefits- Competitive base salary, commensurate with experience
- 401(k) plan with company match
- Comprehensive health insurance
- Dining privileges across Landmark properties
- Opportunities for professional development and career advancement
