Director of Learning and Development - Farmington, UT
What you own:
As the Director of Capability Development & Enterprise Enablement, you will design, execute, and govern a unified, enterprise-wide strategic learning architecture spanning employees, embedded partners, and commercial customers. Acting as the primary operational leader responsible for executing LoanPro's strategic learning and development initiatives, you will translate corporate outcomes into a repeatable capability system connecting role performance, technical mastery, hands-on sandbox practice, and project-based certification.
You will lead the establishment of LoanPro's shared enterprise foundation, deploying the Embedded Partner Academy, and operationalizing the Synchronous Partner Delivery system. Grounded in learning science, you will optimize TalentLMS, lead cross-functional alignment across 7 technical roles and partner ecosystems, and scale commercial client education to drive rapid platform autonomy, partner self-sufficiency, and sustainable training revenue. Team members reporting to you will be responsible for interfacing with Product, Technology and Marketing teams to keep LoanPro's Help and API Documentation up to date and enhanced as new features and training is released.
Essential Job Functions:
- Three pillars of this role include:
- Employee career path and certification
- LoanPro Client facing certification programs and ongoing training enablement
- Enablement of embedded distribution partners to deploy, configure, and support sub-accounts independently.
- Facilitate and govern hands-on workshops covering architectural co-design, SOW scoping, sandbox configuration, migration/ETL, lifecycle simulation, and Quality Assurance/Control.
- Commercial Client Education: Develop fee-based customer training for servicing, collections, and technical administration teams to increase self-sufficiency and reduce support ticket volume.
- Learning Management System Architecture & Blueprinting: Function as primary administrator for TalentLMS, configuring branches, groups, learning paths, badges, automated recertifications, and white-label access controls.
- Capability Insights & Reporting: Track, analyze, and present key performance indicators (time to autonomy, Capstone pass rates, ticket friction, certification completions, partner self-sufficiency) in QBRs.
- Governance & Project Methodology: Enforce project governance across Align, Discover, Architect, Develop, Enable, and Measure stages using SME review gates and structured change control.
- Takes ownership of deep learning about our software, its functions, and how it fulfills our customers' needs and how they use the product
- Other duties as prescribed-Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
What you need for success:
- Instructional Design & Learning Science Mastery: Advanced degree (Master's or Ph.D. preferred) or equivalent experience in Learning Design and Technology or Instructional Design.
- Enterprise Learning Management System (LMS) Architecture: Demonstrated expertise configuring and managing enterprise LMS platforms, including branch governance, custom learning paths, badging, and recertifications.
- Commercial & Strategic Acumen: Proven ability to monetize training offerings, design fee-based academy programs, articulate ROI, and partner with Sales and CX leadership.
- Program Management & Governance: Demonstrated capability in managing phased implementations, structured review gates, SME matrix management, and change-control processes.
- Experience with CRM, SaaS platforms, or FinTech solutions is highly desirable.
- Excellent oral and written communication skills, including facilitation of group presentations, and consulting skills
- Ability to assess needs, influence, collaborate, deliver and partner at the most senior levels in the organization
- Ability to build collaborative, trustworthy relationships across functions and geographies
- Strategic, enterprise-wide and systems thinking
- Good analytical and deductive reasoning skills
- Thoughtful leadership and strong management capabilities. Ability to influence at all levels in an organization, including Senior Executives
- Ability to consult with colleagues to identify issues, determine potential solutions, and analyze the impact on the broader organization
- Ability to build relationships across a range of styles and cultures to form networks within and outside the company
- Ability to use core technology to report information, analyze data and develop analytical models.
- Proficiency in G-suite applications as well as industry-specific analysis software
- Basic understanding of the industry, with the ability to become a subject matter expert on the job
- Ability to work in a fast-paced, team environment, with a proactive rather than reactive mindset.
- Innovation and problem-solving skills that include the ability to develop and propose equipment-based solutions for clients
Benefits of the Role:
- 80% Medical/Dental
- PTO and Holiday Schedule
- HSA and 401K Match
- Wellness Rewards and EAP
