Position SummaryBerghoff Design Group is hiring an experience leader to join our team as the Director of Landscape Maintenance and Quality. The Director, Maintenance Operations and Quality has a dynamic leadership role that ensures operational excellence, team development, and client satisfaction. This individual is responsible for leading maintenance and enhancement operations, ensuring client satisfaction, and developing high-performing teams through individualized training and mentorship. The role requires a proactive leader who can work across all levels of the organization to support teams and resolve challenges.
Key ResponsibilitiesOperations & Team Leadership
- Oversee daily operations of the landscape commercial and residential maintenance division, including scheduling, logistics, and resource allocation.
- Lead, coach, and manage maintenance supervisors, assistant supervisors, crew leaders and field staff to ensure consistent service excellence.
- Implement individualized employee training and development plans to promote growth and retention.
- Monitor and improve operational efficiency, safety, and compliance with company standards.
- Ensure job quality using the Landscape Quality Audit (LQA) process.
- Conduct Strengths, Weaknesses, Opportunities and Threats (SWOT) analyses to recognize wins, talents, and areas for growth.
- Provide coaching and guidance to employees by enhancing employee development and addressing performance concerns.
- Lead daily operations and ensure adherence to agronomic timing.
- Support teams at all levels, stepping in wherever help is needed.
- Increase enhancement revenue through strategic planning and execution.
- Ensure training materials and methods are aligned with company standards and goals.
- Address client concerns and office-related issues with professionalism and urgency.
Client Satisfaction & Service
- Serve as a senior point of contact for high-end commercial and residential clients, ensuring their expectations are met or exceeded.
- Conduct regular site audits to assess landscape quality, crew performance, and client satisfaction.
- Address clients' concerns promptly and professionally, ensuring resolution and long-term relationship development.
- Collaborate with maintenance supervisors and client advocates to deliver seamless service experience.
Quality Assurance & Auditing
- Perform LQAs for adherence to horticultural standards and design intent.
- Identify areas for improvement and implement corrective actions with supervisors and crews.
- Maintain detailed records of site conditions, service history, and client feedback.
- Review open work order reports and ensure timely execution.
Technology & Reporting
- Utilize Customer Relationship Management (CRM) software (preferably Aspire) to manage scheduling, client communications, and reporting.
- Analyze performance metrics and generate reports to inform strategic decisions.
- Ensure accurate documentation of services, proposals, and client interactions.
Qualifications- 5+ years of experience in high-end commercial and residential landscape management.
- Bilingual (English/Spanish) strongly preferred.
- Proficiency in CRM platforms such as Aspire or similar.
- Strong leadership and team development skills with the ability to develop and guide supervisors and crew leaders through effective coaching and training.
- Knowledge of horticulture, irrigation, turf management, landscape maintenance practices, and seasonal care.
- Valid driver's license with clean driving record.
- Communication: Excellent communication and interpersonal skills suited to high-end clientele.
- Client Service Orientation: Strong focus on client satisfaction and issue resolution.
- Process Development: Experience in creating and refining training programs and bidding systems.
- Conflict Resolution: Skilled in addressing employee relations issues in partnership with HR, including dicsiplinary actions and performance improvement plans (PIPs).
- Strategic Thinking: Capable of conducting SWOT analyses and implementing performance objectives.
The Perks- 401(k) plan with company match
- Medical insurance
- Dental insurance
- Vision insurance
- FSA/HSA
- PerkSpot
- Long-Term Disability and Life Insurance
- Paid time Off
- Tuition Reimbursement (after one year of service)
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
