Director of International Programs

Director of International Programs

Job no: 563904
Work type: Management (MPP)
Location: Monterey Bay
Categories: MPP, Administrative, At-Will, Full Time, On-site (work in-person at business location)

Classification: Administrator II
Hours: Full-time / 40 hours per week
FLSA: Exempt

**Internal to CSUMB Stateside Applicants Only**

Anticipated Hiring Salary Range: $9,058 to $10,568* mo.
CSU Salary Schedule
*CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs.

Priority Screening Date: November 29, 2026
Recruitment Status: Open Until Filled

PURPOSE:

Under the general direction of the Dean of Extended Education and International Programs, the Director of International Programs leads CSUMB's international education services and programs. The Director is responsible for international student and scholar support; immigration compliance; education abroad (both outbound for CSUMB students and inbound for students seeking to study at CSUMB); international agreements and partnerships; and assigned self-support international offerings. The incumbent oversees the unit's staff, operations, budgets, records, and service quality, and works with academic and administrative partners to advance student success and responsible international engagement.

The Director serves as the University's Principal Designated School Official (PDSO) and Responsible Officer (RO), subject to the applicable federal designations, and provides institutional oversight of F-1 and J-1 processes carried out by designated school officials and alternate responsible officers. The Director advises the Dean on strategy, program performance, risks, staffing, and resource needs. International Programs supports both general fund university activity and self-support offerings; the Director maintains clear operational and financial distinctions between them in collaboration with the Dean and responsible campus offices.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

1. International Programs Leadership and Planning

• Develop and implement annual operating plans and longer-term recommendations for International Programs in alignment with CSUMB and EEIP priorities. Set service standards and measurable goals for student and scholar support, partnerships, compliance, enrollment, and program performance. Identify opportunities and risks and recommend changes in scope, staffing, or investment to the Dean.
• Coordinate with academic colleges, Enrollment Management, Academic Affairs, student services, finance, marketing, contracts, risk management, and other campus units. Represent the unit on assigned campus and CSU committees and with external partners. Develop and maintain procedures, records, and reporting for the unit; obtain review from offices with policy or approval authority before implementing changes and share with Dean for evaluation.

2. International Student and Scholar Services and Federal Compliance

• Manage immigration advising and record keeping for international degree-seeking students, nondegree students, exchange visitors, and scholars within CSUMB's authorized programs. As PDSO and RO, oversee the work of DSOs and AROs, SEVIS and related reporting, certification and designation processes, staff training, internal controls, and timely escalation of compliance issues. Coordinate with the appropriate University offices and external stakeholders on matters within their respective authority.
• Ensure that pre-arrival guidance, orientation, ongoing advising, referrals, and post-completion support are accurate, accessible, and responsive. Monitor changes in federal requirements and coordinate updates to practices and communications. Protect confidential student information and maintain complete records under applicable requirements.

3. Education Abroad, Exchange, and Academic Partnerships

• Direct unit support for inbound and outbound bilateral exchange, CSU International Programs, National Student Exchange, short-term programs, faculty-led international programs, and international internships as assigned. Supervise staff who coordinate advising, application and nomination processes, partner communication, exchange balances, program preparation, and response to student issues with the responsible academic and administrative offices.
• Lead the review, routing, administration, tracking, and renewal of international agreements and related partner arrangements in consultation with the Dean and offices responsible for academic, legal, financial, and risk review. Support faculty and academic leaders in developing viable international opportunities while ensuring that program ownership, approval, staffing, student support, and funding responsibilities are documented.

4. International Enrollment, Self-Support Programs, and Partner Relations

• Manage International Programs' responsibilities for nondegree international enrollment and collaborate with Enrollment Management on international degree-seeking recruitment and admissions. Maintain appropriate working relationships with partner universities, recruitment service firms, agents, sponsors, and other organizations; monitor agreement deliverables and ensure accurate commission and payment records with finance and contracts staff.
• Oversee the assigned self-support international portfolio, including Semester@CSUMB and any approved future offerings. In collaboration with the Dean, academic partners, marketing, finance, and program staff, evaluate demand, pricing and fees, enrollment assumptions, student experience, operational readiness, and financial performance. Recommend new, revised, or discontinued offerings for approval through the applicable campus processes.

5. Budget, Service Agreements, and Performance

• Develop and monitor the unit operating plan and budget with the Dean and EEIP finance staff. Track staffing, enrollment, revenue, direct and shared costs, partner obligations, and program outcomes. Provide timely forecasts, variance analyses, and recommendations to the Dean; maintain documentation that distinguishes general fund and self-support work and supports appropriate cost allocation.
• Support the annual review and implementation of service agreements and cost schedules with Academic Affairs, Enrollment Management, and other responsible units. Document proposed changes in service scope and capacity before commitments are made.
• Review student, partner, and campus feedback and use findings to improve services, compliance controls, and operational processes.

6. Staff Supervision and Unit Operations

• Select, train, supervise, evaluate, and develop assigned professional and administrative staff and student assistants in accordance with university procedures. Set priorities, assign work, maintain cross-training and continuity plans, and address performance and service issues. Foster a collaborative, accountable, and culturally responsive environment.
• Ensure reliable records, systems, web information, workflows, and emergency response arrangements for assigned programs.
• Supervise the coordination of complex student and partner matters with the appropriate campus offices and keep the Dean informed of material operational, compliance, financial, or reputational risks. Perform other related duties and special projects as assigned.

Other Functions:

Performs other job-related duties and special projects as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Comprehensive knowledge of international education in a university setting, including international student and scholar services, education abroad and exchange, international partnerships, and the respective roles of academic and administrative units.
• Thorough knowledge of F-1 and J-1 regulatory requirements, SEVIS processes, institutional certification and designation responsibilities, and sound compliance and records practices.
• Knowledge of continuing and professional education and self-support program operations, including enrollment planning, budgets, fees, partner agreements, and program assessment.
• Ability to supervise, coach, and evaluate staff; manage multiple complex operations; exercise sound judgment; resolve ambiguous issues; and escalate matters requiring institutional decisions.
• Ability to develop effective relationships with students, faculty, staff, campus leaders, international partners, and external agencies and to communicate complex requirements clearly across cultures.
• Skill in financial and operational analysis, project management, data and record systems, process improvement, and the protection of confidential information.
• Demonstrated commitment to access, student success, inclusive service, academic quality, compliance, and continuous improvement in a diverse public university environment.

MINIMUM QUALIFICATIONS:

• A master's degree in a related field and four years of progressively responsible experience in academic, higher education, international education, or continuing education programming. Experience must include responsibility for complex program operations.
• Demonstrated experience applying international student or exchange visitor requirements, working across academic and administrative units, and managing program budgets, partnerships, or comparable operational responsibilities.

PREFERRED QUALIFICATIONS:

• Experience serving as a Principal Designated School Official, Designated School Official, Responsible Officer, or Alternate Responsible Officer, including use of SEVIS and related systems.
• Experience overseeing both international student and scholar services and education abroad or exchange programs.
• Experience supervising or directing staff.
• Experience in the CSU or a comparable public university, including self-support international or continuing education programs.
• Experience developing or administering international agreements, recruitment partnerships, faculty-led programs, and cost or service agreements.
• Experience with Oracle/PeopleSoft or a comparable student information system, enrollment reporting, and program financial analysis.

SPECIAL CONDITIONS OF EMPLOYMENT AND POSITION DESIGNATIONS:

• This position has been designated as a sensitive position with access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards.
• This position is designated as a Campus Security Authority (CSA). The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code, Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system-wide