Bachelor's degree in business or equivalent relevant experience
7-10 years of progressive leadership experience in sales operations
Proven success in sales management with a track record of revenue growth
Strong customer service orientation and experience building customer-focused cultures
Excellent leadership, communication, and interpersonal skills
Proficiency with Microsoft Office Suite and call center technology
Ability to manage multiple priorities in a fast-paced environment
Responsibilities
Build, mentor, and motivate customer-facing teams to achieve sales targets and deliver outstanding service
Design and deliver training programs on selling skills, customer engagement, and product knowledge
Optimize staffing levels to align with business fluctuations while maintaining performance
Serve as the senior escalation point for complex customer concerns
Lead Inside Sales and Counter Sales teams to ensure seamless customer interactions
Partner with external Sales Leadership on targeted inside sales initiatives
Align inside sales efforts with field sales activities to maximize results
Benefits
Dynamic work environment that promotes growth
Opportunities for leadership development and team mentoring
Engagement with cross-functional teams to enhance collaboration
Access to ongoing training programs and skill enhancement
Focus on customer experience and service quality as core values
Full Job Description
About The Role
This role oversees inside sales and customer support functions to enhance customer experiences and drive growth. You'll lead teams, optimize processes, and ensure customer insights inform business decisions.
Key Responsibilities
Build, mentor, and motivate customer-facing teams to achieve sales targets and deliver outstanding service.
Design and deliver training programs on selling skills, customer engagement, and product knowledge.
Optimize staffing levels to align with business fluctuations while maintaining performance.
Serve as the senior escalation point for complex customer concerns.
Lead Inside Sales and Counter Sales teams to ensure seamless customer interactions.
Partner with external Sales Leadership on targeted inside sales initiatives.
Align inside sales efforts with field sales activities to maximize results.
Oversee HVAC Technical Support and Warranty Services to maintain high service standards.
Track trends in technical and warranty matters and share insights with relevant teams.
Qualifications
Bachelor's degree in business or equivalent relevant experience.
7-10 years of progressive leadership experience in sales operations.
Proven success in sales management with a track record of revenue growth.
Strong customer service orientation and experience building customer-focused cultures.
Excellent leadership, communication, and interpersonal skills.
Proficiency with Microsoft Office Suite and call center technology.
Ability to manage multiple priorities in a fast-paced environment.
