Bachelor's degree in a business-related field or equivalent experience
7 to 10 years of progressive leadership experience in sales center environments
Proven success in driving sales growth through inside sales teams
Strong background in customer service and customer experience strategy
Exceptional leadership, communication, and interpersonal skills
High proficiency in cross-departmental collaboration and conflict resolution
Solid understanding of call center technologies
Responsibilities
Own the inside sales revenue number, including pipeline generation and conversion rates
Design and execute a modern inside sales strategy across various customer engagement models
Develop strategies for customer segmentation to maximize growth
Establish and track KPIs across sales funnel metrics
Recruit, coach, and develop a team of high-performing inside sales representatives
Align service functions to support sales growth and identify opportunities across the customer lifecycle
Partner with senior leadership to define growth targets and report on sales performance
Benefits
Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary and AD&D)
Vacation Time
Short Term & Long Term Disability
401K with Company Match
Paid Holidays
Full Job Description
Are you a dynamic, customer-obsessed leader ready to shape the future of our inside sales and service organization? Style Crest is seeking a Director of Inside Sales & Customer Strategy to lead, scale, and modernize our inside sales organization while shaping the strategy that drives profitable growth.
In this pivotal role, you'll lead end-to-end ownership of inside sales performance, customer lifecycle strategy, and revenue execution. You'll lead a multi-functional team that drives revenue, retention, and customer lifetime value.
Key Responsibilities
Inside Sales Leadership & Strategy
Own the inside sales revenue number, including pipeline generation, conversion rates, and order value growth
Design and execute a modern inside sales strategy across inbound, outbound, and account-based motions
Build a proactive selling culture, shifting from order-taking to opportunity creation
