About the roleYou will own how every new Curve customer goes from signed contract to live, confident practice. That covers onboarding, go-live, and moving patient, clinical, and other data off legacy systems.
You will lead a team of ~30, report to the Chief Customer Officer, and be accountable for successful launches, time-to-value, data accuracy, customer satisfaction at go-live, and onboarding churn.
This is a builder role. We need someone who can run a high-volume delivery engine today while redesigning the process, tooling, and team structure to scale.
What you'll doLead onboarding and go-live- Own the end-to-end implementation journey, from sales handoff through kickoff, configuration, go-live, and handoff to Customer Success Management.
- Set and hit targets for time-to-live, on-time go-lives, and customer satisfaction at go-live.
- Build repeatable playbooks for single-location practices and phased rollouts for multi-location groups.
- Be the escalation point for at-risk implementations, and step in personally on the highest-stakes accounts.
Own data conversion and migration- Lead the conversion team that moves patient demographics, charts, imaging links, ledgers, insurance, and scheduling data from legacy practice management systems.
- Set data-accuracy standards, validation steps, and sign-off criteria before any go-live.
- Partner with Product and Engineering to automate conversion tooling and reduce manual effort per conversion.
Build and lead the team- Lead 20-30 people through managers and team leads; hire, coach, and develop the next layer of leaders.
- Design team structure, roles, and capacity models that scale with bookings.
- Create a culture of ownership, accuracy, and calm under pressure.
Run the business of implementation- Forecast capacity against the sales pipeline and flag constraints early.
- Report weekly on backlog, cycle time, conversion quality, and implementation cost per customer.
- Tighten the handoffs with Sales (scoping and expectations), Support, and Customer Success.
- Feed customer and conversion insight back to Product to improve setup and onboarding in the software itself.
What you bringRequired- 8+ years in implementation, professional services, or onboarding for B2B SaaS, with 4+ years leading managers.
- Experience leading a team of 25+ in a high-volume, deadline-driven delivery model.
- Hands-on understanding of data migration: mapping, validation, reconciliation, and cutover planning.
- A track record of cutting time-to-live or improving go-live quality, with numbers to show it.
- Strong operating rigor: capacity planning, metrics, forecasting, and clear executive reporting.
- Calm, direct communication with customers, executives, and cross-functional partners.
- Demonstrated AI chops. We value someone that is using AI in practical ways to improve the customer experience.
Preferred- Experience with dental, healthcare, or other practice management software.
- Experience rolling out software across multi-location groups or DSOs.
- Experience partnering with Product and Engineering to automate onboarding or conversion tooling.
- Experience with implementation tools such as Rocketlane, GuideCX, Salesforce, or Jira.
What we offer- Competitive base salary, bonus, and benefits
- Hybrid schedule from our Provo, Utah office.
- A seat on the customer leadership team and a direct line to the Chief Customer Officer
- The chance to shape how thousands of dental professionals first experience Curve
