We are seeking an experienced, passionate, and people-focused Director of Human Resources to join our growing, family-owned hospitality company! This position will be based out of our corporate office located in Bend, Oregon, and will oversee all aspects of Human Resources across 5 states. If you are a hands-on, approachable leader who enjoys making a meaningful impact, we would love to hear from you!
We're seeking a passionate, experienced, and detail oriented Human Resource leader to join our corporate team. If you thrive in a fast-paced, people-first environment, we'd love to meet you.
What We Offer:Competitive pay and performance-based incentives
Medical, dental, and vision coverage for peace of mind
401(k) with profit sharing to invest in your future
Generous paid time off so you can recharge
Exclusive discounts at our properties-because you deserve great getaways, too!
Ongoing training, leadership development, and career growth opportunities
Ready to be part of something exceptional? Apply today and let's create memorable guest experiences together!
JOB SUMMARY: The Director of Human Resources provides strategic and operational leadership for the organization's human resources function. This role is responsible for developing and implementing HR strategies that support the company's operational goals, strengthen organizational culture, and ensure compliance with employment laws and regulations.
The Director serves as a trusted advisor to ownership and senior leadership, guiding workforce planning, employee relations, talent development, and policy administration across the organization. This position oversees HR programs including recruitment, compensation, benefits administration, employee relations, performance management, and compliance while ensuring consistent application of company policies and standards across all properties.
The Director of Human Resources also plays a key role in supporting leaders throughout the organization by providing coaching, guidance, and resources that enable them to effectively manage their teams.
ESSENTIAL FUNCTIONS:Strategic Leadership & Organizational Planning - 25%• Partner with ownership and executive leadership to develop and implement HR strategies that support organizational growth and operational objectives.
• Provide leadership on workforce planning, organizational structure, succession planning, and leadership development initiatives.
• Identify HR trends and opportunities to improve employee engagement, retention, and operational effectiveness.
• Advise leadership on organizational risk, policy development, and employment law considerations.
• Lead and support company initiatives related to culture, employee engagement, and leadership development.
Employee Relations & Leadership Support - 25%• Provide guidance to General Managers and department leaders on employee relations matters including performance management, investigations, conflict resolution, and disciplinary actions.
• Oversee investigations related to employee concerns, policy violations, or workplace issues and ensure appropriate documentation and resolution.
• Coach leaders on effective communication, accountability, and team management.
• Assist leadership with complex personnel matters including terminations, accommodations, and leave management.
• Ensure consistent and fair application of company policies and employment practices across all locations.
HR Operations & Compliance - 20%• Oversee the administration and implementation of HR policies, procedures, and compliance programs.
• Ensure compliance with federal, state, and local employment laws and regulations.
• Monitor and update HR policies, employee handbook content, and internal procedures to reflect regulatory changes and best practices.
• Maintain accurate employee records and ensure proper documentation of HR actions.
• Oversee HRIS systems, reporting, and data integrity related to employee information.
Talent Acquisition & Workforce Development - 15%• Oversee recruitment strategies and hiring practices to support staffing needs across the organization.
• Partner with property leaders to identify workforce needs and implement effective recruitment and retention strategies.
• Support onboarding processes and ensure new employees receive appropriate orientation and training.
• Develop and support leadership development and internal promotion initiatives.
• Monitor staffing trends and turnover data to identify opportunities for improvement.
Compensation, Benefits & HR Programs - 10%• Oversee administration of employee benefits programs, compensation practices, and related policies.
• Monitor compensation structures to ensure competitiveness and internal equity.
• Support benefits administration, open enrollment, and employee education regarding benefits offerings.
• Provide guidance on compensation decisions and job classification structures.
Property Support, Travel & Other - 5%• Travel to properties as needed to support leadership teams, address HR matters and attend leadership trainings.
• Provide on-site coaching, training, and support related to HR policies and employee relations.
• Ensure consistency in HR practices across company locations.
• Manage guest relations.
• Perform other job-related duties as assigned.
QUALIFICATIONSTANDARDS:Education & Experience- Bachelor's degree in Human Resources, Business Administration, or related field required.
- At least five years of human resource management experience required.
- SHRM-CP or SHRM-SCP required.
- Human Resources experience in hospitality preferred.
- Bilingual preferred (English / Spanish)
Required Skills/Abilities:- Excellent verbal and written communication skills.
- Excellent interpersonal and negotiation skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to adapt to the needs of the organization and employees.
- Ability to prioritize tasks and to delegate them when appropriate.
- Thorough knowledge of employment-related laws and regulations.
- Proficient with Microsoft Office Suite or related software.
- Proficiency with or the ability to quickly learn the organization's HRIS and talent management systems.
Physical Requirements:- Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
- Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
- While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
- Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.
JOB REQUIREMENTS:- Proof of eligibility to work in the United States
- Reliable transportation to and from work
- Ability to work a flexible schedule including evening, weekends and holidays
- Regular and reliable attendance
- Able to travel to properties as needed
