Director of HR Operations

Director of HR Operations A Day in the Life: HR Service Delivery & Shared Services • Lead the HR service delivery model, ensuring associates and managers receive timely, accurate, and consistent HR support • Establish and monitor service level agreements (SLAs) across all HR service categories • Oversee HR case management processes, escalation protocols, and resolution standards • Drive continuous improvement in service quality, response times, and associate satisfaction • Maintain and enhance associate self-service resources, knowledge bases, and HR support tools • Lead and develop the HR Shared Services team to deliver exceptional service HR Technology & Systems Management • Serve as the HR business owner for the HRIS and related HR technology platforms • Partner closely with IT to establish governance, change management, and system enhancement processes • Define business requirements, oversee user acceptance testing, and support system implementations • Evaluate and recommend HR technology solutions that improve operational effectiveness • Manage vendor relationships and maximize technology adoption across the organization • Ensure HR systems are configured to support business objectives and associate needs HR Data, Reporting & Analytics • Establish and maintain HR data governance standards, controls, and processes • Ensure the accuracy, consistency, and integrity of workforce data • Oversee HR reporting, executive dashboards, scorecards, and workforce analytics • Partner with Finance to align headcount reporting and workforce planning metrics • Develop reporting capabilities that support strategic workforce decisions • Conduct regular audits and drive improvements in data quality and reporting accuracy Process Design & Continuous Improvement • Design, document, and optimize core HR processes across the associate lifecycle • Standardize processes to improve consistency, compliance, and associate experience • Identify opportunities to automate manual tasks and streamline workflows • Maintain process documentation, standard operating procedures, and operational guidelines • Partner with HR Business Partners and Centers of Excellence to ensure effective process execution • Drive operational excellence initiatives that improve efficiency and scalability Program & Project Management • Provide oversight for major HR initiatives, system implementations, and organizational projects • Coordinate cross-functional efforts involving HR, IT, Finance, Legal, and external partners • Ensure effective change management and communication strategies are incorporated into all HR initiatives • Monitor project milestones, risks, resource allocation, and overall program performance • Maintain visibility into the HR project portfolio and proactively address potential obstacles HR Compliance & Regulatory Management • Ensure compliance with federal, state, and local employment regulations • Oversee regulatory reporting requirements, including EEO-1, ACA, VETS-4212, and related filings • Maintain compliance calendars and monitor filing deadlines and training requirement • Partner with Legal to assess regulatory changes and implement operational updates • Maintain audit-ready documentation and HR records • Monitor multi-state employment and leave law developments and ensure organizational compliance Leadership & Team Development • Build, lead, coach, and develop a high-performing HR Operations team • Establish clear performance expectations, accountability measures, and development plans • Foster a culture of service excellence, continuous improvement, and operational discipline • Develop succession plans and strengthen organizational bench strength • Partner with the CHRO on organizational design and future team growth strategies Necessary Qualifications: • Bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field required • Master's degree or MBA preferred • SHRM-SCP, SPHR, or equivalent senior HR certification preferred • 8-10 years of progressive Human Resources experience • Minimum 4 years of leadership experience in HR Operations, Shared Services, HR Technology, or related functions • Demonstrated experience serving as a business owner for enterprise HRIS platforms such as Workday, UKG, SAP SuccessFactors, ADP Workforce Now, Dayforce, or similar systems • Experience managing HR service delivery models, shared services, case management systems, and SLAs • Experience overseeing HR compliance programs and regulatory reporting requirements • Strong understanding of HR technology, data governance, reporting, and analytics • Proven project management and process improvement expertise • Ability to build strong partnerships with executive leaders, IT, Finance, Legal, and operational stakeholders • Excellent communication, presentation, and relationship management skills • Strong business acumen and strategic thinking capabilities • Demonstrated ability to lead change and drive organizational adoption • Highly organized with exceptional analytical, problem-solving, and leadership skills • Proficiency with Microsoft Office and HR technology platforms What We Can Offer You: We are dedicated to the well-being of our associates and are proud to be consistently recognized as a Best Place to Work. Our compensation and benefits package not only supports our associates and their families but benefits local communities and communities around the world. • Industry-leading performance-based bonus program • Employee Stock Ownership Plan (ESOP) • Traditional and Roth 401k • Tuition reimbursement for associates • Scholarship for associates' children up to $28,000 per child • 1-month paid sabbatical after every five years of employment, plus $5,000 for travel • 1-week paid volunteer leave each year • 100% charitable match • Medical, dental, and vision insurance coverage • 100% paid 12-week maternity leave