About the location:
A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on 7Billionaires6 Row8 at the city6s most prestigious address between Park Avenue and Madison Avenue, you6re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan6s exhilarating whirlwind.
About the location:
A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on 7Billionaires6 Row8 at the city6s most prestigious address between Park Avenue and Madison Avenue, you6re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan6s exhilarating whirlwind.
About The Role
The Director of Housekeeping ensures that the highest standards are consistently met while promoting efficiencies and productivity in all aspects of the operations. Also Serves as a Hygiene Office to ensure that the entire resort and residences operations are in compliance with the LWC safety standards.
What You Will Do
- Work closely with contract companies and seasonal workforce to ensure delivering quality product and meeting Four Seasons Hotels and Resorts standards.
- Ability to resolve customer complaints and handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Responsible for processing payroll and adhering to budgeted labor standards.
- Responsible for monitoring and controlling inventory and divisional expenses such as uniforms, linens, guest supplies, cleaning supplies and contract services.
- The ability to interview and select job applicants as well as effectively supervise, discipline, mentor and give performance evaluations for employees and convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.
- The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase guest satisfaction and service standards.
What You Will Bring
- Minimum 4 years of management experience in Rooms Division, two years experience in Housekeeping and Laundry, previous Department Head experience preferred. Local 6 Union experience preferred.
- Must have working knowledge of computers and systems, previous hotSOS, REX, ADP and Birchstreet experience preferred.
- A proven record of being able to schedule staff and complete payroll records and reports in accordance with budgeted guidelines.
- Thorough knowledge of luxury resort standards preferred.
- Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States. Prefer bilingual in Spanish.
What We Offer
- Salary range: $125,000 - $135,000 annually
- Eligible for Performance Base Annual Incentive Plan (10% Target)
- 401k participation with company matching program
- Competitive Benefits: Medical, Dental and Life Insurance
- Complimentary Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
- Free shift meal prepared by the culinary team
- Complimentary dry cleaning of uniforms
- Be yourself and become a member of a work family that cares about you and invests in your development.
- Master your craft here and abroad!
- Employee engagement at all levels; Where your thoughts and ideas are not only heard but actioned.
Schedule & Hours:
- This is a full-time position.
- A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.
Applicants will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.
