PurposeThe Director of Hospitality Operations leads Snow Peak's food and hospitality operations, with a primary focus on the Takibi restaurant. Takibi, located at our Portland headquarters, expresses Snow Peak's outdoor lifestyle philosophy through food and hospitality - it's how we demonstrate our commitment to quality, craft, and community. This role ensures Takibi and future food ventures feel like part of one Snow Peak experience, built on the same values of gathering, nature, and connection.
In this role, you'll drive Takibi's profitability and market reputation while exploring how food and hospitality can expand Snow Peak's reach. You'll work in coordination with our Executive Chef team in Japan and directly oversee Takibi's Service Manager and Executive Sous Chef who handle daily operations. Success means building Takibi into a recognized destination restaurant while developing food-related ventures and events that bring new customers to Snow Peak.
Who Is This Role For?This role requires someone who already operates at a strategic leadership level in hospitality. You've led restaurant operations from a director or corporate position - guiding other managers, owning financial performance, developing systems, and connecting restaurant work to larger business goals. You lead with hands-on presence, spending time on the floor during service to understand operations deeply, build team relationships, and identify issues early. You're comfortable working cross-functionally with brand and leadership teams, coordinating across cultures and time zones, building alignment among differing perspectives, and holding a clear direction for your team while staying accountable for business outcomes.
Classification- FLSA: Salaried, exempt
- Status: Full Time, Benefit Eligible
- Reports To: VP of Snow Peak USA
- Schedule: On-site 5 days per week (45-50hrs) with presence overlapping Takibi weekend operations (either Tuesday-Saturday or Sunday-Thursday)
- Salary: $90,000 - $105,000 DOE
Essential DutiesLead Department Strategy- Takibi growth & marketing strategy
- Collaborate with executive teams on brand and marketing direction, strategy, and channel priorities (PR, digital marketing - SNS & OpenTable, existing customers - Takibi & SPUSA)
- Manage marketing channels, track progress, and develop recommendations on priorities as well as allocation of budget
- Collaborate with internal & external partners to drive content creation as well as deployment of marketing assets across various channels
- Operational excellence
- Collaborate with executive teams (local & executive chef team in Japan) to define and manage service & hospitality standards in line with brand expectations
- Oversee current operating processes and systems and develop recommendations for improvements balancing customer experience & financial implications
- Lead and oversee transformational projects in line with agreed upon priorities, track progress, and collaborate with exec teams on issue resolution
- Financial performance
- Own Takibi's profit and loss, including financial targets, expense management, labor, COGS, budget, and profitability metrics
- Collaborate with executive and Takibi team to propose improvements which enhance financial performance in line with targets
Manage Restaurant Operations & Building High Performing Teams- Manage Restaurant Operations
- Lead and oversee restaurant operations including oversight and support for staffing and shift coordination, while participating in key moments of service
- Collaborate with Service Manager and Executive Sous Chef while remaining visible and engaged on the floor when needed
- Ensure critical processes have clear procedures (SOPs), regularly audit for compliance, and maintain all safety, sanitation, and legal requirements
- Building High Performing Teams
- Cultivate an inclusive and equitable workplace culture rooted in respect, curiosity, and hospitality
- Lead regular meetings with FOH, BOH, and all-staff meetings to align on operational goals, team dynamics, and guest experience
- Partner with HR to lead hiring, onboarding, performance management, and staffing plans
- Mentor and coach restaurant leaders; foster internal mobility and team development
- Maintain working knowledge of labor law and ensure compliance
Strategic Programming and Event Sales- Collaborate with executive teams in defining and managing Takibi event proposals and develop sales strategy
- Manage, track, and report on sales activities and pipeline for events while managing client communications in collaboration with Service Manager (prospective to contract, billing and execution)
Perform other related duties and projects as assignedRequirementsExperience
- 7 years of restaurant, 5 years of management experience
- Demonstrated track record of independently leading a restaurant leadership team and owning its outcomes
Skills
- Extensive knowledge of and passion for Japanese food and beverage
- Proficient understanding of Microsoft Office Suite
- Proficient knowledge of compliance related laws and regulations
- Proficient understanding of training in food safety
- Proficient writing and documentation
- Demonstrated success in the use of written personnel performance management tools
- Proficient expertise in Excel and performance analysis and reporting
- Advanced understanding of the financial and business acumen to drive profitability
- Professional working fluency in Japanese (preferred)
Abilities
- Ability to mentor, coach and develop other leaders and build high functioning teams
- Ability to hold leaders and teams accountable to clear standards
- Ability to address performance and conduct issues directly and promptly
- Ability to build consensus across diverse stakeholders while advocating for a clear point of view, including with senior and cross-cultural leadership
- Ability to act with integrity, professionalism, and confidentiality
- Ability to operate POS (point of sale) systems, back-of-house systems and restaurant operating systems
- Decisive judgment in fast-paced, high-pressure environments
- Composure and steady presence that sets the tone for the team
- Excellent interpersonal, negotiation, and conflict resolution skills, including mediating between strong personalities
- Superior prioritization skills, with a proven ability to weigh competing requests and set clear priorities that protect the team's focus
- Superior problem-solving abilities to meet ambiguous and multicultural needs
- Extremely organized with meticulous attention to detail
Physical Effort
- Lift and move up to 50 pounds
- Stand and walk for an 8-10 hour shift, including moving safely through all areas of the restaurant, which may include stairs, uneven and slick surfaces
- Ability to bear exposure to hot and cold environments
All of our employees enjoy paid time off for qualifying sick leave and are also eligible for wilderness first aid certification, annual company retreat and/or camping trip, public transportation assistance, bike commuting allowance, Employee Assistance Program (EAP), Snow Peak gear package, access to third-party outdoor gear discounts, and generous discounts on Snow Peak gear and apparel.
In addition, our regular full-time employees are eligible for medical coverage with vision and alternative care, comprehensive dental, employer match to retirement contributions, short and long-term disability insurance, life and AD&D insurance, paid vacation and holidays, and paid family and medical leave.
