Position Summary
The Director of Hospice Clinical Services is responsible for the overall effectiveness and quality of
clinical services provided to patients and families by managing the day-to-day operations and
guiding the strategic direction to ensure exceptional care while fostering growth and innovation.
Additionally, the Director will collaborate with Business Development to establish programs and
services that deliver great value to the patients, families, and referrals of MorseLife Hospice and
Palliative Care.
How You'll Make an Impact
- Serves as the acting Hospice Director, when needed.
- Directs Coordinates and Oversees all clinical staff in admissions, discharges, transfers,and patient care services.
- Ensures quality and safe delivery of hospice services through adherence to policies, procedures, and regulatory requirements.
- Provide guidance, support, and counseling to team managers to enhance care quality.
- Manages the performance and development of clinical staff by overseeing orientation, training, performance management, and continuing education programs.
- Foster a culture Of growth, excellence, and interdisciplinary collaboration among clinical staff.
- Monitors and manages operational data to adjust staffing, budgets, and resources.
- Maintain statistics, reports, and records to evaluate organizational activities and compliance.
- Ensure proper inventory and medical records management.
- Partners with business and sales teams to co-manage referral sources and promote hospice access.
- Engage with Senior Living Communities and other referral sources to support growth.
- Participates in senior leadership team discussions and decisions and collaborates on budget preparation and financial management with the Vice President of Hospice and Palliative Care.
- Ensures compliance with local, state, and federal laws, licensure, and accreditation standards.
- Leads efforts in Quality Assessment and Performance Improvement (QAPI) with quarterly and annual reviews.
- Handle surveys and audits by external agencies and address related issues.
- Assist in developing organizational goals and policies.
- Stay informed about advancements in hospice care and share best practices with staff.
- Promote hospice referrals with urgency and a culture Of "yes."
- Engage clinical staff to support growth initiatives and strengthen community relationships.
- Manage conflict resolution and complaint handling to improve patient and caregiver satisfaction.
- Performs all other duties as assigned.
What You'll Bring
To perform this job successfully, an individual must be able to perform each primary function
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required.
• Master's degree preferred, or a bachelor's degree from a four-year program from an
accredited college or university.
• 3 to 5 years of hospice management experience.
• Strong administrative skills including computer/software abilities.
Certificates, Licenses, Registrations
- Valid State of Florida Registered Nurse (RN) License
- Valid CPR Card
Benefits & Perks
At MorseLife, we believe in taking care of the people who care for others. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth.
Eligible team members enjoy access to:
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Company-Paid Life Insurance
• Voluntary Life and Supplemental Insurance
• Short-Term and Long-Term Disability Insurance
• 403(b) Retirement Savings Plan
• Paid Time Off (PTO) and Paid Holidays
• Employee Assistance Program (EAP)
• Tuition Reimbursement and Professional Development Opportunities
• Employee Referral Bonus Program
• Employee Recognition and Appreciation Programs
• Exclusive Employee Discounts through Tickets At Work
• Free Parking
• On-site Dining and Employee Cafeteria
• Career Growth and Internal Advancement Opportunities
