10+ years in enterprise SaaS growth or customer success roles
At least 2+ years of people management experience
Track record of managing high-performing account teams
Strong analytical skills for data-driven decision-making
Excellent communicator with influence across levels
Ability to design frameworks for growth and operational needs
Startup-ready with adaptability to evolving priorities
Responsibilities
Lead and manage Account Leads and Managers to drive performance
Translate growth strategy into execution plans and team goals
Ensure strong customer outcomes in day-to-day account management
Establish best practices for account planning and performance tracking
Conduct regular business and performance reviews against KPIs
Serve as executive sponsor for key customer relationships
Collaborate across teams to align on go-to-market initiatives
Provide strategic insights regarding vertical trends and customer needs
Benefits
Opportunity to join a fast-growing startup in AI marketing
Engage with complex problems in the legacy mar-tech space
Immediate ownership and impact within the experienced team
Career growth opportunities in a meritocratic environment
Full Job Description
About the Position:
Bluefish is seeking a strategic and results-driven Director, Growth to lead and scale our account teams. This role is a critical leader within the Growth organization, responsible for managing and developing the Account Leads and Account Managers and driving revenue expansion, strategic engagement, and customer success across key industry verticals.
As Director, Growth, you'll play a central role in shaping how our organization scales strategic account engagement and post-sales expansion. You'll help ensure that team execution translates directly into measurable customer outcomes and sustained business growth, building on the foundation established by the Head of Growth and powering the success of individual Account Leads and Account Managers.
What You'll Be Doing
Lead, coach, and manage a team of Account Leads and Account Managers aligned to specific industry verticals, driving high performance and career growth.
Partner closely with the Head of Growth to translate growth strategy into clear execution plans, team goals, and operating rhythms.
Own day-to-day execution across vertical account portfolios, ensuring strong customer outcomes, retention, and expansion.
Establish and scale best practices for account planning, forecasting, pipeline management, and performance tracking.
Run regular business reviews, pipeline reviews, and performance check-ins to monitor progress against KPIs and growth targets.
Serve as executive sponsor for customers, supporting executive-level relationships when needed.
Collaborate cross-functionally with Sales, Product, Marketing, and Customer Success to ensure alignment on priorities and go-to-market initiatives.
Provide strategic insight on vertical-specific trends, customer needs, and product opportunities to inform broader growth strategy.
Contribute to hiring, onboarding, and team design as the Growth organization continues to scale.
What You Bring
10+ years of experience in enterprise SaaS growth, account leadership, or related customer success roles, with at least 2+ years in people management.
Proven track record of managing and scaling high-performing account teams that drive revenue retention, expansion, and strategic impact.
Strong analytical skills and comfort with data-driven decision-making, including forecasting, KPIs, and customer health metrics.
Excellent communicator with the ability to influence at all levels, from internal partners to senior executives at enterprise accounts.
Strategic thinker who can both design and operationalize frameworks that balance short-term impact with long-term growth goals.
Startup-ready attitude and comfort operating in a fast-moving environment where priorities evolve quickly.
