We are looking for a Director of Real Estate & Facilities Operations to lead the physical environment in which IDEXX operates worldwide. You will lead a global team of more than 100 people covering facilities operations, regional site management across the Americas, EMEA and Asia Pacific, janitorial and soft services, and global real estate. The role also owns executive security, crisis management and crisis response worldwide. The role does not include hospitality or dining services, at the Maine campus or elsewhere. Closer to home, you will directly manage these services for a corporate campus of more than 1,000,000 square feet housing corporate offices, manufacturing and R&D facilities here in Maine.
This is a newly created role at a time of significant planned growth. It brings operations, site management, soft services and real estate under one leader, so that capacity decisions, new site delivery and the operating model that supports them are planned together. You will report to the Senior Director, Global Facilities, and lead six direct reports. Close coordination with three global partner teams is crucial to this role: Environment, Health and Safety (EH&S); Project Management, Engineering and Strategic Planning; and Hospitality.
In this role, you will- Lead a global facilities and real estate organization through regional and functional managers, setting direction, standards and performance expectations.
- Directly manage facilities operations, hard and soft services (excluding hospitality and dining services), and site management for a corporate campus of more than 1,000,000 square feet housing corporate offices, manufacturing and R&D facilities in Maine.
- Ensure uninterrupted facilities support for manufacturing and R&D, including critical utilities, controlled environments and qualified systems.
- Own a global facilities operations center that serves as the single point of intake and dispatch for facilities demand, with clear service levels and work order performance.
- Direct hard-services maintenance, preventive maintenance programs and asset lifecycle planning across the portfolio.
- Direct global janitorial and soft services (excluding hospitality and dining services), standardizing specifications and quality across regions.
- Hold outsourced service providers, including security, to defined service levels and commercial terms.
- Own security, access control and surveillance for all sites.
- Own executive security, crisis management and crisis response globally.
- Ensure regulatory, life safety and code compliance at every site, and own business continuity and emergency response planning for the physical estate.
- Own global real estate strategy and lease activity, including site selection, negotiation, renewals, and renew-versus-relocate and total cost of occupancy analysis.
- Translate business growth into a multi-year property and capacity roadmap, and lead delivery of new and expanded facilities from business case through operational readiness.
- Support acquisition integration, bringing new sites onto IDEXX standards, systems and service models.
- Partner closely with the global EH&S, Project Management, Engineering and Strategic Planning, and Hospitality teams to align priorities, standards and delivery.
- Own the operating and capital budget for the function and present portfolio performance and capital recommendations to senior leadership.
What you need to succeed- Bachelor's degree in facilities management, engineering with an MBA as a plus.
12+ years of progressive experience in corporate facilities, property or real estate management, including 7+ years leading multi-site teams. - Hands-on leadership across facilities operations, site management, janitorial and soft services, and corporate real estate. We are looking for breadth across all four, not depth in one.
- Experience with large, mixed global portfolios that include manufacturing, R&D, laboratories, distribution and corporate campuses.
- Experience directly managing a large campus or multi-building site that includes manufacturing and R&D space.
- Experience in maintenance planning, and in security and access control, including surveillance across a multi-site portfolio.
- Experience leading executive security, crisis management and crisis response on a global scale.
- Working knowledge of regulated environments, including USDA and FDA requirements as they apply to facilities, qualification and change control.
- Knowledge of environmental and building regulations across multiple jurisdictions, including energy, emissions, waste and permitting.
- A track record of delivering facilities and real estate capacity for business growth, including new sites and expansions.
- Experience directing outsourced service providers at scale, and owning operating and capital budgets of comparable size.
- Ability to lead through regional managers across time zones.
- Preferred Qualifications
- Experience in veterinary, human diagnostics, pharmaceutical or medical device operations.
- Experience standing up facilities in a new country or region, or integrating acquired sites.
- IFMA CFM or FMP, CoreNet MCR, or equivalent certification.
- Experience implementing IWMS or CMMS platforms and lease administration systems.
- Lean or Six Sigma credentials.
