Job DescriptionWe're Hiring: Director of Global Customer Support & Applications EngineeringLaconia, New Hampshire, USAFull-TimeOn-SiteGlobal Leadership RoleePropelled is looking for an experienced, hands-on engineering leader to build and lead our global Customer Support & Applications Engineering organization across the USA, UK, and India.
This is not a traditional customer service role.It is a senior engineering leadership position for someone who can combine deep technical expertise, customer focus, commercial awareness, and team leadership to make ePropelled exceptionally easy to buy from, integrate with, and operate.
What You'll OwnYou will lead the technical customer relationship throughout the complete lifecycle,from initial opportunity and product selection through evaluation, design-in, integration, testing, production deployment, and field support.
You will:- Build and lead a global team of Pre-Sales ApplicationsEngineers, Post-Sales Support Engineers, Field Applications Engineers, andCustomer Applications Engineers
- Partner directly with Sales to understand customerrequirements, select the right products, develop propulsion andpower-system solutions, and remove technical barriers to winning business
- Establish a Customer Applications & Support EngineeringLaboratory at our New Hampshire facility to reproduce customerapplications, troubleshoot complex problems, perform root-cause analysis,and validate solutions
- Own customer evaluation programs from initial shipment throughtechnical success, design-in, and production
- Develop world-class global technical support processes,standards, training, escalation procedures, and a shared engineeringknowledge base
- Work closely with Quality, Product Management, ProductEngineering, Manufacturing, and Sales
- Serve as a key technical Voice of the Customer, turning fieldexperience into actionable product and roadmap input
- Build a culture where customer technical issues are ownedthrough resolution
A core objective of this organization will be to handle 99% of routine customer technical inquiries and resolve 95%+ of customer technical problems without requiring Product Engineering intervention.
What We're Looking ForWe're looking for an engineering leader who is equally comfortable leading a global organization, working directly with customers, supporting Sales, and getting hands-on in an engineering lab.
RequirementsYou should bring:- 10+ years of relevant engineering and industry experience
- 5+ years of engineering management or technical leadershipexperience
- Experience building and leading technical engineering teams
- Significant direct interaction with technical customers
- Pre-Sales Applications Engineering experience
- Post-Sales, Customer Engineering, Field ApplicationsEngineering, or similar experience
- Strong hands-on troubleshooting and systems-engineeringcapabilities
- Experience with complex electromechanical systems
- Experience working across Sales, Engineering, Quality,Manufacturing, and Product Management
- Experience leading geographically distributed teams
- Willingness to travel domestically and internationally
Technical ExperienceStrong practical experience across several of the following areas is highly desirable:
Electric propulsionBLDC and permanent-magnet motorsElectronic Speed ControllersMotor controlsPower electronicsStarter-generatorsBatteries and DC power systemsCAN / DroneCANEmbedded controlsFlight and vehicle controllersUAV / UGV / maritime autonomous systemsSystem integrationDiagnosticsEngineering test and validation
Direct experience with electric motor technology, motor design, motor controls, or propulsion-system engineering is a significant advantage.
Experience in aerospace, defense, robotics, autonomous systems, electric vehicles, advanced mobility, electric aviation, or industrial electric propulsion is particularly relevant.
The MindsetWe want someone who is technically credible, highly responsive, analytical, commercially aware, calm under pressure, and comfortable taking ownership.
Most importantly:A customer technical problem belongs to us until it is solved.
If you're an engineering leader who wants to build a global organization at the intersection of advanced electric propulsion, customers, engineering, and commercial growth, we'd like to hear from you.
Apply here or reach out to learn more about joining ePropelled.
