Previous front office leadership experience, preferably in a full-service hotel environment.
Strong communication and problem-solving skills with a focus on guest and associate satisfaction.
Ability to develop and motivate teams while managing multiple operational priorities.
Experience with hotel systems (PMS, POS) and strong understanding of front office procedures.
Proven ability to drive performance results and uphold hospitality standards.
Responsibilities
Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
Develop and implement department strategies that improve financial performance and guest satisfaction.
Lead and mentor the front office leadership team, including coaching and performance evaluations.
Ensure adherence to policies, guest service standards, and brand requirements.
Collaborate with other departments to drive alignment and communication for an optimal guest experience.
Monitor and analyze guest service scores and implement corrective actions to continuously improve results.
Benefits
Day 1 Medical, Dental and Vision insurance
Paid Parental Leave
Vacation/Paid Time Off (PTO) with rollover
401(k) with company match
Complimentary wellness tools
Unlimited referral bonuses
Leadership development opportunities
Tuition reimbursement
Discounts on hotel rooms, dining, and other travel/entertainment experiences
Multiple hotels in each market = more opportunities
Full Job Description
Description
Summary:
As the Director of Front Office, you'll lead a team dedicated to delivering exceptional guest service from check-in to departure. You will drive key performance metrics across the front office, manage associate engagement, and uphold brand standards while fostering a positive work environment.
Responsibilities:
What You'll Do
Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
Develop and implement department strategies that improve financial performance and guest satisfaction.
Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
Collaborate with other departments to drive alignment and communication for an optimal guest experience.
Monitor and analyze guest service scores and implement corrective actions to continuously improve results.
What You'll Bring
Previous front office leadership experience, preferably in a full-service hotel environment.
Strong communication and problem-solving skills with a focus on guest and associate satisfaction.
Ability to develop and motivate teams while managing multiple operational priorities.
Experience with hotel systems (PMS, POS) and strong understanding of front office procedures.
Proven ability to drive performance results and uphold hospitality standards.
Other information:
What You Can Look Forward To
Day 1 Medical, Dental and Vision insurance
Paid Parental Leave
Vacation/Paid Time Off (PTO) with rollover
401(k) with company match
Complimentary wellness tools
Unlimited referral bonuses
Leadership development opportunities
Tuition reimbursement
Discounts on hotel rooms, dining, and other travel/entertainment experiences
Multiple hotels in each market = more opportunities
About White Lodging
White Lodging is a hospitality company that develops, owns, and operates hotels. The company was founded in 1985 and is headquartered in Merrillville, Indiana. White Lodging operates more than 30 hotels across the United States, including brands such as Marriott, Hilton, and Hyatt. The company also provides management services for hotels owned by other companies. White Lodging has been recognized for its commitment to sustainability and has received numerous awards for its environmental initiatives.
