Full Job Description
Job Description
Position Summary
The Director of Front Office leads all Front Office operations including Front Desk, Concierge, Guest Services to ensure seamless delivery of exceptional guest experiences. This role drives strategic initiatives, fosters cross-departmental collaboration, and upholds brand standards. This position reports to the Director of Operations.
The salary range for this position is $80,000 - $100,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.
Job Posting Deadline
Applications for this position will be accepted until November 8, 2026.
Essential Job Functions/Key Job Responsibilities
• Provide strategic leadership and direction for front office operations to ensure alignment with overall operational goals and brand standards
• Oversee staff and guide supervisory practices including performance management, progressive discipline, and succession planning
• Drive staff development initiatives, fostering a culture of motivation, accountability, and continuous improvement through regular leadership meetings and training programs
• Serve as the Manager on Duty as needed and/or assign a Manager on Duty, representing property leadership and making high-level operational decisions
• Ensure operational excellence by overseeing payroll administration, labor cost controls, and compliance with financial deadlines
• Establish and monitor front office service standards, coaching the team to deliver exceptional guest experiences and proactively resolve escalated guest concerns
• Partner with Finance and Director of Operations to prepare and analyze monthly accounting reports, forecasts, and budgets, ensuring departmental financial performance meets or exceeds targets
• Oversee vendor relationships and ensure compliance with safety, fire, and vehicle maintenance protocols
• Collaborate closely with the General Manager to review guest performance metrics, identify opportunities, and implement strategic initiatives
• Lead emergency preparedness and security procedures, ensuring staff readiness and compliance with regulatory requirements
• Champion innovation and process improvement across Front Desk, Concierge and Guest Services
• Other duties as assigned
Qualifications
Education & Experience Requirements
• Bachelor's degree in Hospitality Management, Business Administration, or related field required
• Minimum of 5 to 7 years of progressive leadership experience in Front Office/Concierge/Guest Services, within a luxury or full-service hospitality environment preferred
• Valid driver's license required
Knowledge, Skills & Abilities
• Deep knowledge of hospitality industry trends, guest service innovations, and operational best practices
• Exceptional communication and interpersonal skills, with the ability to influence at all organizational levels
• Advanced proficient knowledge in Microsoft Office suite and hotel management systems
• Strong financial acumen with proven ability to manage budgets, control labor costs, and drive profitability
• Strategic thinker with a problem-solving mindset and passion for elevating guest experiences
• Ability to foster a collaborative, inclusive, and high-performance culture across diverse teams
• Demonstrated ability to lead during experiences and ensure compliance with safety/security protocols
• Flexible and adaptable to evolving business needs, including weekends, evenings and holidays
• Demonstrated success in managing large, diverse teams and multi-departmental operations
• Bilingual ability to speak both English and Spanish
Additional Information
Work Environment & Physical Demands
• Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
• Regularly work indoors with no adverse conditions
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass
• Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at [redacted].
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
