High school diploma or equivalent; 4-year degree preferred with 5+ years in a financial institution.
5+ years of supervisory experience, ideally in fraud management.
Strong knowledge of fraud operations, banking regulations, and security protocols.
Proven leadership and project management skills with a focus on customer service.
Ability to manage multiple priorities and respond to urgent situations effectively.
Responsibilities
Personify Alliance Bank's mission in all interactions.
Actively sell and cross-sell bank services to customers.
Lead the Bank's Fraud Operations and Physical Security programs.
Develop fraud detection and prevention strategies across digital channels.
Oversee investigations and coordinate with law enforcement on fraud cases.
Manage physical security policies and employee training on security protocols.
Participate in community affairs to enhance business visibility.
Benefits
Opportunity to work in a dynamic banking environment.
Engagement in community affairs to promote business growth.
Access to bank-owned devices for work-related communication.
Potential for professional development and leadership opportunities.
Full Job Description
NOTE: We are currently focusing our search on candidates who live within 30 miles of Sulphur Springs, Texas. This position is not eligible for remote work or relocation consideration.
SKILLS, KNOWLEDGE, AND PHYSICAL REQUIREMENTS
Ability to read, write, and speak the English language; bilingual helpful.
Ability to respond to customer requests with tact, diplomacy, and a sense of urgency.
Ability to offer Alliance Bank's products and services.
High school diploma (or equivalency) and knowledge of specialized principles that would be obtained through a formal four (4) year academic program and a minimum of five (5) years' experience in a financial institution financial-institution experience and five or more years of supervisory experience.
Knowledge of fraud operations, physical security, business continuity, banking regulations, and Regulation E.
Proven leadership, project-management, analytical, communication, training, and customer-service skills.
Ability to manage multiple priorities, respond effectively to urgent situations, and work independently with sound judgment and attention to detail.
Prior experience managing a fraud department is preferred.
Ability to operate basic office equipment, including a PC with job-related software.
Knowledge of state and federal regulations.
Knowledge of Alliance Bank's policies and procedures.
Knowledge of Alliance Bank's products and services.
Ability to handle bank and customer transactions with a high level of confidentiality.
Schedules are prepared based on business needs and are subject to change at any time. This may include the need for evenings, weekends, or holidays coverage.
Office setting with moderately varied desk-oriented activity.
Ability to stand, bend, stoop, squat, and kneel.
Repetitive movement of finger, wrist, and hand.
Ability to lift 50 lbs.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Personify Alliance Bank's mission statement of The best in all we do.
Actively sell and cross-sell bank services.
Provide prompt, courteous, and friendly service.
Promotes Alliance Bank's culture through all interactions, modeling the Alliance Bank way of Customer Experience.
Lead the Bank's Fraud Operations, Physical Security, and Business Continuity programs.
Develop and strengthen fraud detection, transaction monitoring, prevention, and loss-recovery strategies across digital and payment channels.
Oversee fraud alerts, investigations, debit card disputes, check fraud, suspicious-activity reporting, and coordination with law enforcement.
Administer key fraud and online-banking systems and monitor configurations, controls, groups, limits, and access.
Coordinate business continuity, emergency preparedness, disaster recovery, physical recovery, and testing activities.
Lead and develop employees, manage departmental staffing and coverage, and oversee budgets, vendors, projects, and policies.
Partner with Operations, Risk, Compliance, customers, and external agencies while protecting confidential information.
Employee may be issued bank-owned devices (such as cell phones, tablets, and/or laptops). In such cases, the employee is expected to regularly check and respond to phone calls, text messages, and/or emails.
Participate in community affairs to increase Alliance Bank's visibility and to enhance new business opportunities.
Keep updated on all laws and regulations and Alliance Bank policies and procedures pertaining to this position.
