Salary: $90,000.00 - $100,000.00 Semi-Monthly
Location : 200 William R. Harvey Way, Hampton, VA 23668
Job Type: Full-Time
Department: Financial Aid
Opening Date: 11/13/2026
DescriptionThe Director of Financial Aid provides strategic leadership, administrative oversight, and operational management of the University's financial aid programs and services. The Director is responsible for ensuring the effective administration, awarding, and delivery of federal, state, institutional, and private financial aid resources to support student access, enrollment, persistence, and degree completion.
Working collaboratively with Enrollment Management, Admissions, Student Accounts, the Registrar, Academic Affairs, Institutional Research, and other campus partners, the Director develops and implements financial aid strategies that advance the University's enrollment and student success goals.
The Director ensures institutional compliance with applicable federal and state regulations, institutional policies, and accreditation requirements governing financial aid administration.
Examples of Duties- Strategic Leadership and Administration: Provide vision, leadership, and direction for the Office of Financial Aid; establish departmental goals, policies, procedures, and operational plans; manage budgets and resources; evaluate staffing, technology, and service delivery; and represent Financial Aid in university-wide planning and decision-making.
- Financial Aid Program Administration: Oversee the administration of all federal, state, institutional, and private financial aid programs, including Title IV programs, grants, scholarships, work-study, and student loans. Ensure accurate and timely processing, awarding, disbursement, reconciliation, and responsible allocation of financial aid resources.
- Regulatory Compliance and Risk Management: Ensure compliance with federal and state financial aid regulations, Title IV requirements, the Higher Education Act, and institutional policies. Oversee audits, program reviews, regulatory reporting, satisfactory academic progress, Return of Title IV Funds, verification, and internal controls while maintaining staff training and operational integrity.
- Enrollment Management and Student Success: Collaborate with Admissions, Enrollment Management, Student Accounts, Academic Affairs, and other campus partners to develop financial aid strategies that support recruitment, enrollment, retention, and graduation. Identify opportunities to reduce financial barriers, address unmet student need, and maximize available financial aid resources.
- Technology, Data Management, and Reporting: Oversee financial aid systems, technology platforms, data management, and reporting functions. Utilize data analytics and performance indicators to monitor operations, evaluate program effectiveness, improve processing efficiencies, support institutional decision-making, and ensure accurate reporting and data security.
- Student and Family Engagement: Promote a student-centered, service-oriented environment that provides accessible, responsive, and accurate financial aid information and support. Oversee student and family counseling, financial literacy initiatives, FAFSA completion activities, outreach programs, appeals, and the resolution of complex financial aid concerns.
- Personnel Management and Staff Development: Recruit, supervise, mentor, and evaluate departmental personnel; establish performance expectations; promote professional development and regulatory training; and foster a collaborative, accountable, and results-driven work environment.
Typical Qualifications - Master's degree in Higher Education Administration, Business Administration, Public Administration, Finance, Accounting, or a related field.
- Minimum of five to seven years of progressively responsible experience in financial aid administration at a college or university.
- At least three years of supervisory or management experience.
- Demonstrated knowledge of federal Title IV financial aid regulations and program administration.
- Experience with financial aid management systems and student information systems.
- Demonstrated experience in financial aid budgeting, awarding strategies, compliance, and reporting.
- Strong analytical, organizational, communication, and problem-solving skills.
- Demonstrated ability to lead a team and manage multiple priorities in a complex higher education environment.
Preferred Qualifications- NASFAA credentials or completion of relevant professional financial aid training.
- Experience with federal financial aid program reviews and audits.
- Experience with financial aid systems such as Banner, PeopleSoft, Colleague, or comparable platforms.
- Knowledge of enrollment management strategies, student retention initiatives, and institutional scholarship management.
- Experience developing financial aid policies and procedures that improve student access and persistence.
We offer a complete benefits package to full-time employees and part-time employees who regularly work 20 hours or more per week including health care, dental, vision, retirement, life insurance, short-term disability, long-term disability, legal insurance, accident, critical illness, hospitalization, tuition remission, holidays, vacation, and sick leave.
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