Location: Must reside in, or be willing to relocate to, the Northeast District (ME, VT, NH, MA, RI, CT, NY, NJ, PA, MD, DE, VA, NC).
Director of Field Service, Northeast at Benco DentalThe
Director of Field Service, Northeast is responsible for managing the operations of the district field service department. This role is responsible for achieving service labor revenue and expense management targets for the district as well as facilitate all district equipment installs to ensure customer expectations are achieved. The Director of Field Service, Midwest will also coordinate the relationships between sales, dispatch, equipment coordination and logistics through a team of Regional Field Service Managers.
The right candidate will:- Support regions in achieving their individual profitability goal, while implementing Benco's equipment and service labor strategy
- Set district/regional goals for service performance
- Coach and evaluate the performance of the Regional Field Service Managers, and regional service/installation technicians
- Manage district-wide training to ensure the service/installation technicians stay current and confident with all products we sell, service, maintain or install
- Ensure all service/installation technicians are cross trained to perform all service aspects including; service calls, technology, installation and project coordinating
- Team with dispatch to improve communication with the field, dental service knowledge, service performance and to reduce travel/costs
- Work with regional personnel to resolve customer issues and disputes to retain customers and guarantee high customer service satisfaction levels
- Oversee district's headcount, hiring, time audits and discipline
- Effectively target and grow market areas where Benco's share in service labor sales is below industry average
- Continually look to improve team communications, productivity, and service revenues through traditional and creative means
- Fulfill co-travel requirement of five per quarter
- Performs other duties as assigned to support the efficient operation of the department and company
The ideal candidate will possess:- Associate's degree required; Bachelor's Degree preferred in Business or related field or equivalent education/experience
- Three to five years of field service work preferred
- Minimum of five years managing a team required
- Prior dental equipment service/installation experience preferred
- Ability to manage, coach, train, and provide a motivational environment for associates
- Ability to communicate effectively
- Ability to travel up to 30% or more (district-wide and nationwide)
*This position is a field-based / territory-based position that does not require consistently reporting to a physical Benco location.
