Bachelor's degree and/or minimum of 10 years experience in management
Strong communicator with effective interpersonal skills
Proven track record in project management and human resources
Experience in strategic and succession planning
Skilled in continuous improvement and process optimization
Knowledge of business development and maintaining KPIs
Ability to wear steel-toed boots or obtain them prior to employment
Responsibilities
Lead and manage daily field operations across assigned territories
Develop and implement field operations standards, strategies, and objectives
Oversee recruitment, training, and development of field operations staff
Build and nurture client relationships at senior management levels
Conduct monthly performance check-ins with direct reports
Ensure adherence to company policies and compliance with legal regulations
Establish and track project budgets and forecasts
Support leadership in the Operation Services Center
Benefits
Medical, vision, and dental insurance
401k with company match
Generous paid time off
On-site fitness facility
Paid holidays
Health savings account
Company-paid benefits including long-term disability
Employee assistance program
Tuition and education assistance
Employee appreciation events
Paid volunteer time for community service
Professional development opportunities
Full Job Description
Overview
The Director of Field Operations directs and oversees field services activities within an organization. Plans and develop policies and procedures for on-site installation, testing and troubleshooting. Being a Director of Field Operations ensures all field service projects are completed within budget/deadline to meet customers' needs. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure.
Responsibilities
A Director of Field Operations spearheads and oversees the daily field operations of a company, including its other sites within a defined territory map. They have the authority to make significant decisions based on extensive research and reviews while adhering to company standards and regulations. Duties include administrative tasks, such as overseeing the department's employment and training procedures, developing sales strategies, setting objectives and guidelines, establishing budgets, and building positive relationships with potential business partners. The Director of Field Operations will also lead and empower staff in a joint effort to reach department goals.
Oversee multiple Field Managers
Build and maintain client relationships at senior management levels
Hold monthly one on one's with direct reports to ensure personal and company goals are being met
Support Operation Services Center leadership
Ensure company policies and procedures are being upheld
Maintain staffing levels to meet operational demand
Develops, implements and oversees field operations standards, procedures, objectives, goals, and strategies.
Completes field inspections to ensure compliance with customer requirements, local, state, and federal laws and regulations as well as company policies, procedures and controls.
Establishes and tracks project forecasts and budget.
Recruits, interviews, hires, trains, develops and evaluates field operations staff.
Plans and reviews compensation actions.
May manage and review customer service and customer satisfaction surveys. May assist in the development of project reports
What Flagger Force Offers:
Medical, vision and dental insurance
401k w/company match
Generous paid time off
On-site fitness facility
Paid holidays
Health savings account
Company paid benefits (long term disability and basic life/AD&D)
Employee assistance program
Tuition and education assistance
Employee appreciation events
Giving back to the communities we serve through paid volunteer time off
Professional development opportunities
Qualifications
Oversight
Project Management
Human resources
Continuous Improvement
Strategic Planning
Succession Planning
Team Management
Strong Communicator
Process Improvement
KPI's
Performance Metrics
Business Development
Steel toed boots or the ability to obtain prior to employment.
Bachelor's Degree and/or minimum of 10 years experience in management
Preferred experience:
Bachelor's degree in business management and at least 5 years' experience in Short-term Traffic Control
