DescriptionJOB TITLE: Director of Field Operations, Cobrand Card
LOCATION: Anywhere in the US (field-based, 50%-60% travel, regional & nationwide)
REPORTS TO: Vice President, Strategy & Operations
The Role:At Sunbit, we are transforming how consumers pay for everyday purchases by building frictionless credit and cobranded card solutions at the point of sale.
Reporting directly to the Vice President, Strategy & Operations, the Director of Field Operations, Cobrand Card delivers high-impact growth across retail partner locations nationwide. In this role, you will hold end-to-end accountability for performance across field marketing channels-maximizing application volume, accelerating point-of-sale conversion rates, and ensuring long-term partner success.
You will operate with dual credibility: trusted by store teams as a results-focused leadership presence on the sales floor and trusted by corporate retail executives as a strategic partner who delivers tangible improvements in retail unit economics, associate productivity, and field execution.
RequirementsWhat you'll do:Team Leadership & People Management- Manage & Mentor Direct Reports: Lead, recruit, and mentor two direct reports (Account Managers), establishing clear KPIs, travel cadences, and execution goals. Build and lead a growing team.
- Scale Field Operations: Build standardized playbooks, coaching toolkits, and reporting frameworks for your team to maximize their impact across assigned retail regions.
- Performance Accountability: Drive operational efficiency across your team, ensuring balanced territory coverage, high-quality associate training sessions, and measurable store performance gains.
- Corporate Store Ops Relationship Management: Manage direct, key relationships and serve as the primary operational contact between Sunbit's Cobrand Card leadership and our retail partners' Corporate Store Operations, Regional Directors, and Field Executives.
- Operational Strategy & Process Optimization: Collaborate with the VP of Strategy & Operations, Cobrand Relationship Manager, and cross-functional team to design, launch, and refine customized cobrand card rollout playbooks, store-level incentives, and checkout integration.
- Performance Analytics & Business Reviews: Track and analyze key field metrics (application volume, approval rates, associate active rates, and store-by-store conversion) to lead data-driven business reviews with retail leadership.
In-Store Execution & Field Enablement- Drive Application Volume: Own overall targets across assigned retail partners, proactively identifying underperforming districts or stores and deploying field interventions to accelerate performance.
- Associate Training & Enablement: Create and deliver on-location and virtual training programs that empower store associates and managers to naturally offer cobranded credit cards at checkout.
- Culture & Engagement Building: Establish energetic campaigns, store contests, and associate advocacy initiatives that embed cobrand card sign-ups into daily store operations.
- Feedback Loop: Serve as the voice of the store associate back to Sunbit's Strategy, Product, and Marketing teams to eliminate point-of-sale friction and continuously streamline checkout workflows.
What You'll Bring:- 10+ Years of Relevant Experience: Background in Retail Field Operations, Merchant Services, Store Leadership, Financial Services Field Sales, or Cobrand Card Program Management.
- People Leadership: Proven track record of direct people management-coaching, developing, and leading field-based or regional team members to exceed performance goals.
- Retail Operations Rigor: Deep familiarity with retail store environments, associate scheduling rhythms, checkout workflows, and retail KPI structures.
- Financial Product Track Record: Proven success driving customer acquisition for co-branded credit cards, private-label credit cards (PLCC), point-of-sale financing, or related financial products in retail settings.
- Executive Presence & Authenticity: Ability to present operational strategies and growth plans to VP/C-level client stakeholders while remaining engaging, relatable, and credible with hourly store associates.
- Travel Flexibility: Willingness to travel 50-60% nationwide for store visits, co-traveling with direct reports, and strategic partner reviews.
- Field Performance & Conversion Drive: A results-oriented mindset focused on driving tangible credit card application volume and point-of-sale conversion, prioritizing measurable outcomes over general training and facilitation.
- Dual-Track Trust Building: The ability to pivot seamlessly from coaching associates on the retail floor to presenting operational growth strategy in corporate boardrooms.
- Team Development & Operational Scale: Ability to build processes and playbooks that enable direct reports to operate independently and drive results.
- Analytical Capability: Skill in leveraging store performance data to diagnose execution bottlenecks and deploy structured field action plans.
The Perks:- Join one of LA's fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024)
- Mission driven + empowered + collaborative
- Competitive pay and stock options
- Unlimited PTO
- Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Parental Leave
- Newly added HSA and Pet Insurance
- 401K Plan with Matching
- Cell Phone Stipend
- Team based strategic planning + Team owned deliverables
